Nurse Navigator - Telephonic Care Nurse

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 400301 Emergency Research Admin Work Shift: UR - Day (United States of America) Range: UR URCE 214 Compensation Range: $76,398.00 - $99,320.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Provides individualized assistance, support and comprehensive coordination of care for patients and their families/caregivers, to eliminate barriers to timely care, facilitate flow through system, facilitate interactions with care team, increase patient and provider satisfaction, maintain point of contact with providers and serve as first point of contact for patients and families. ESSENTIAL FUNCTIONS Develops relationship with patients from time of diagnosis through initiation and completion of active treatment. Maintains collaborative relationships with families/caregivers, multidisciplinary provider(s), nursing leadership and staff, and other internal service delivery departments. Provides ongoing emotional support and coordination of care for patient. Ensures continuity of care. Communicates pertinent information regarding patient issues with other team members. Recommends services consistent with the patients care needs and benefits. Collaborates with schedulers to ensure all medical information is complete and available for visits, including pre-visit diagnostic results and manages efforts with goal of having measurable impact on improving patients overall quality of life. Coordinates patient education and care. Serves as ongoing resource for patients and families during diagnosis and treatment. Identifies patient needs and initiates appropriate referrals to supportive services/groups. Collaborates with other care providers regarding how to best meet the needs and sequence care. Assesses patients learning style and health literacy to provide education at the appropriate patient level. Develops community partnerships and resources to improve access to care. Participates in development of standards, implementation and evaluation of policies and procedures, development of compliance with treatment guidelines, and assessment of practice patterns, identifying needed changes and establishing measurable action plans. In partnership with data management staff, collects and reports data quality measures consistent with organizational needs. Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE Bachelor's degree in Nursing (BSN) and 3 years of Nursing experience required Or equivalent combination of education and experience If candidate is currently an Associates Degree RN, nurse has 5 years to complete BSN KNOWLEDGE, SKILLS AND ABILITIES Competence in critical thinking, interpersonal relationships and technical skills required LICENSES AND CERTIFICATIONS RN - Registered Nurse - State Licensure and/or Compact State Licensure upon hire required Certification in Nursing specialty area upon hire preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the Universitys Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the worlds leading research universities, Rochester has a long tradition of breaking boundariesalways pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If youre looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever betterMeliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.