Warranty Specialist

Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource energy that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for todays world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions large and small that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job The Warranty Specialist is responsible for the end-to-end administration of warranty activities for Rehlko Power Systems products. This role serves as a key decision-maker in the adjudication of warranty claims, interpretation of warranty policy, and support of distributors, dealers, and internal stakeholders. The Warranty Specialist exercises sound judgment, works effectively in ambiguous situations, and ensures fair, consistent, and policy-compliant warranty outcomes while maintaining a strong customer focus. Work Mode: Hybrid Location: 200 Twin Oaks Road Kohler WI Applicants must be authorized to work in the US without requiring sponsorship now or in the future. Responsibilities: Review, adjudicate, and process warranty claims in accordance with Rehlko warranty policies, approval limits, and service agreements. Evaluate and return claims that do not meet warranty requirements, clearly communicate deficiencies and require corrective actions. Review and adjudicate goodwill policy adjustment claims and secure management approval for claims exceeding authorization limits. Serve as a subject-matter expert on warranty policy interpretation, providing guidance to distributors, dealers, and internal teams. Respond to warranty-related inquiries and provide training or clarification to customers and internal stakeholders as needed. Support and troubleshoot warranty system issues, partnering with IT and system providers to resolve defects, data issues, and access concerns. Maintain warranty system configuration, including flat labor rates, warranty parameters, policies, and global settings to ensure accurate claim processing. Generate and analyze warranty reports for management, identifying trends, risks, and opportunities for improvement. Manage issues related to unit start-ups, registrations, and extended warranty applications escalated to the warranty department. Assist with unit registration entry and approval of extended warranty purchase requests as required. Serve as the primary contact for users of the online warranty system, assisting with claim submission, returns, policy interpretation, and troubleshooting. Maintain warranty system user access and security permissions. Participate in continuous improvement efforts by reviewing warranty publications, policies, and procedures and recommending updates to ensure clarity and consistency. Requirements: Associate degree required; bachelors degree preferred. Prior warranty administration experience supporting industrial equipment strongly preferred. Demonstrated ability to interpret policy, make impartial decisions, and handle difficult conversations professionally. Comfort working in ambiguous situations with limited precedent while maintaining consistency and sound judgment. Strong computer proficiency, including warranty systems, reporting tools, SAP and Microsoft Office applications. Electrical and mechanical aptitude and familiarity with industrial power equipment is a plus. Work Mode: Hybrid Location: 200 Twin Oaks Road Kohler WI Applicants must be authorized to work in the US without requiring sponsorship now or in the future Rehlko hires candidates only in states where we have an established business presence. We do not hire candidates residing in the following states: AK, AR, DE, HI, ME, ND, NE, VT, WV, WY. Remote work opportunities are also unavailable to these locations. The Salary range for this position is $63,100.00-$79,500.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidates experience, their education, and the work location. About Us Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation.Our PurposeCreating an energy resilient world for a better futureand Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!? Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Americans with Disabilities Act (ADA) It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com. Rehlko is an equal opportunity/affirmative action employer. Our Values Curiosity Seek, learn, share Trust Go farther together Pace Focus to go faster Excellence Find the win every day Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find the perfect fit.