Workplace Experience Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Pay: $110000 - $120000 / year + 10% annual target bonus Location: San Jose, CA | TikTok office Travel: San Francisco & Fremont, CA offices as needed What this job involves: The Workplace Experience Manager is responsible for overseeing and managing the day-to-day operations of the workplace environment within a commercial real estate (CRE) organization. This role focuses on creating a productive, safe, and engaging workplace for employees and visitors. The Manager collaborates with various stakeholders, including HR, Facilities, IT, and external vendors, to ensure the effective management of workplace facilities, services, and resources. Your day-to-day tasks will include: Facilities Management: Oversee the maintenance, repairs, and cleanliness of the workplace environment, including office spaces, common areas, amenities, and outdoor spaces. Coordinate with facilities management teams and vendors to ensure that the workplace operates efficiently and meets health, safety, and environmental standards. Space Planning and Allocation: Manage space utilization, including office layouts, desk assignments, and conference room bookings. Monitor and optimize space allocation, collaborating with stakeholders to accommodate growth, relocations, and departmental changes. Workplace Services: Plan, implement, and manage workplace services and amenities, such as reception services, mailrooms, conference room management, fitness centers, cafeterias, and other employee amenities. Workplace Health and Safety: Ensure compliance with health and safety regulations and guidelines, conducting regular inspections and risk assessments. Implement strategies and programs to promote employee well-being and a safe workplace environment. Vendor and Supplier Management: Manage relationships with vendors and service providers, including property management companies, cleaning services, security personnel, and other workplace service vendors. Oversee vendor contracts, negotiate agreements, and monitor service quality and performance. Workplace Technology: Collaborate with IT teams to implement and maintain workplace technology tools and systems, such as access control systems, room booking systems, digital signage, and audiovisual equipment. Support employees in using workplace technology and troubleshoot issues as needed. Budgeting and Cost Management: Develop and manage the workplace budget, ensuring cost-effective operations and resource allocation. Monitor expenses, review invoices, and identify opportunities for cost containment and savings. Vendor Management: Oversee and manage the work order ticket system for the Workplace teams. Enforce strict adherence to SLAs for ticket acknowledgement and response times. Conduct regular audits of vendor performance to ensure quality control. Identify areas for improvement and implement corrective actions as needed. Employee Experience and Engagement: Support employee engagement initiatives by creating a positive and inclusive workplace culture. Coordinate and plan workplaceevents, activities, and programs to promote employee well-being, collaboration, and morale. Workplace Communication: Develop and implement effective workplace communication strategies, including newsletters, announcements, and digital signage, to keep employees informed about workplace updates, policies, and resources. Compliance and Regulatory Requirements: Stay updated on relevant workplace regulations, policies, and best practices. Ensure compliance with local, state, and federal workplace regulations. Desired experience and technical skills: Requirements: 3+ years' experience in workplace management, facilities management, or related roles within a commercial real estate or corporate environment. Knowledge of workplace trends, best practices, and industry standards for creating productive and engaging work environments. Strong interpersonal and communication skills with the ability to collaborate with stakeholders at all levels. Preferred: Knowledge of health, safety, and environmental regulations applicable to the workplace. Experience in budgeting, cost management, and vendor contract negotiations. Proficiency in using workplace management software, collaboration tools, and Microsoft Office Suite. Strong organization and project management skills, with the ability to multitask and prioritize tasks effectively. Problem-solving skills and the ability to address and resolve workplace-related issues. Flexibility and adaptability to changing work demands and evolving workplace strategies. Customer service orientation and a commitment to providing exceptional workplace experiences. Relevant certifications (such as Certified Facility Manager - CFM) Estimated total compensation for this position: 110,000.00 120,000.00 USD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Location: On-site San Jose, CA If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. 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If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. 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