Operations Production, Senior Coordinator (Hybrid)

Operations Production, Senior Coordinator (Hybrid) As an Ops Production Senior Coordinator for the Legal Intake Fulfillment and Escalations (LIFE) team, you will work to deliver flawless execution when intaking and processing legal orders from numerous channels. You will be responsible for opening, staging, scanning and uploading various types of legal orders (levy, garnishment, and restraint legal orders), handling escalated cases, and internal QA. The role requires attention to detail, problem solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies). Responsibilities: Manage, sort, and prepare incoming legal orders for uploading to legal module system Monitor and manage the special processing mailbox, CSC management system and Omnibus. Partner with Levies & Garnishment Processors to escalate, identify trends and track volume Utilizes problem solving skills to resolve unidentified legal orders and identify process improvements Ability to manage multiple tasks appropriately prioritize workflow and get the job done in an efficient manner Participate and actively engage in personal & team development Ability to handle other duties as assigned by management and work in a fast-paced environment Ability to work extended hours as necessary to meet deadlines & team goals Work collaboratively and independently Exhibits professionalism with associates at all levels and external contacts Excellent organizational skills, time management skills, and attention to detail is a must Will include working onsite to receive and batch incoming mail Schedule: Monday - Friday 8:00AM to 5:00PM Location: This role requires on site attendance Monday through Friday every other week Basic Qualifications: High School Diploma, GED or equivalent certification At least 3 years of Customer Service or Call Center experience At least 1 year experience working in the Financial Industry At least 1 year of experience using Google Suite or Microsoft Office Preferred Qualifications: At least 1 years of Bank Operations Experience At least 6 months experience reviewing and working with Legal documents At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA: $49,774 - $49,774 for Sr Ops Prod Coor Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). What you need to know about internal mobility We aim to set a clear standard for associates applying internally across all of Capital One. To be eligible to apply for a new role, there are 4 requirements you need to meet: You've been in your current position, as noted in your Workday profile, for at least 6 months¹. Your most recent performance rating at Discover is "Solid" or above. Youre not currently on a Performance Improvement Plan or currently subject to a Final Written Warning review period. You meet all Basic Qualifications (BQs) of the role. Note: For a smooth experience, please apply to Capital One roles using your personal emailnot your Discover email address. At Capital One, applying for a role at a higher level than your current role is only permissible for roles at Capital Ones Associate level or below (e.g., Senior Coordinator to Principal Coordinator, Principal Coordinator to Associate). The majority of these roles are in Customer Operations and/or non-exempt. Because we have not yet mapped Discover levels to Capital One levels, compare the posted salary range to your current salary as a proxy to determine if this guideline applies to you. ¹Associates impacted by job loss are not subject to the 6-month time in position restriction.