Program Quality Senior Specialist

Job Description General Summary: The Program Quality Senior Specialist plays a key role on the US Patient Support Center of Excellence (COE) Program Quality team, contributing to the success of the program by providing project and operational support for key activities. This role is expected to oversee the Patient Enrollment process, support quality management processes including but not limited to event reporting and deviation management (GxP and non-GxP), patient support activities such consent monitoring. The Specialist will report to the Associate Director of Program Quality in the COE. Key Duties and Responsibilities: Quality Management Support Support critical GxP quality reporting activities including triage, historical look backs, AE/PC Reconciliation Support the GxP Quality team with deviation management activities including logistics and project coordination Support other Program Quality activities including but not limited to preparing for audits, assisting with continuous program quality monitoring activities, and data collection exercises Monitoring relative Program Quality Team inboxes Program Operations Support Act a Subject Matter Expert for patient enrollment and consent Verify and process patient enrollment forms and related documents (consent forms, Prior Authorization letters, etc.) received via fax, email, and portals and confirms patient eligibility to enroll in the Patient Support Program Assist with continuous program quality monitoring activities by assisting with data collection, analysis and reporting Support other patient enrollment needs across the COE as appropriate under the guidance of the Associate Director Work with Associate Director to identify and implement process improvements and enhancements related to enrollment and consent Other Duties Be an engaged member of the Program Quality Team and participate in routine meetings and events Participate in Patient Support Program Quality Representative Team Support on-going training for the PSPs including new hire training and in-service training Be a data and process champion, continuously identifying areas of opportunity for improved data quality · Other duties as assigned by the Associate Director and Director of Program Quality Knowledge and Skills: Strong project coordination skills including developing project charters, monitoring project milestones Highly organized with the ability to work Attention to detail and commitment to follow-through in communication to internal and external partners Excellent written communication and interpersonal skills, as well as the ability explain complex information to others in a simple but meaningful way Working knowledge of MS Excel Appreciation for patient support programs and associated HIPAA regulations, as well as other legal parameters and patient privacy policies Patient-centric and customer service-minded Passion for data quality and adherence to process improvement Willingness to work in a fast-paced environment and can multi-task and self-prioritize workload; Comfortable working in a team-based/matrixed environment Intellectually curious with a continuous improvement and problem-solver mindset Education and Experience: Bachelor's degree required 3+ years of experience in the healthcare/pharmaceutical industry including experience working with patient services or a customer-centric function Other Requirements: Preferred Skills Product launch experience of drugs with complex service models Experience working in Salesforce CRM environments Pay Range: $70,300 - $105,400 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation: Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time. #LI-Hybrid Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com Help Us Achieve Our Mission Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases. The company has approved medicines that treat the underlying causes of multiple chronic, life-shortening genetic diseases cystic fibrosis, sickle cell disease and transfusion-dependent beta thalassemia and continues to advance clinical and research programs in these diseases. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including APOL1-mediated kidney disease, acute and neuropathic pain, type 1 diabetes, myotonic dystrophy type 1 and alpha-1 antitrypsin deficiency . Founded in 1989 in Cambridge, Mass., Vertex's global headquarters is now located in Boston's Innovation District and its international headquarters is in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 14 consecutive years on Science magazine's Top Employers list and one of Fortunes 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on Facebook, Twitter/X , LinkedIn, YouTube and Instagram. The diversity and authenticity of our people is part of what makes Vertex unique, and we recognize that each employee brings diverse perspectives and strengths. By embracing those strengths and celebrating differences, we are fostering an inclusive culture where each of us can bring our authentic selves to work, inspire innovation together, and change peoples lives. Our vision is clear: to be the place where an authentic, diverse mix of talent want to come, to stay, and do their best work.