COR Support Specialist (Hybrid - Williamsville, NY)

Hybrid role: 2 days onsite and 3 days remote located at the Amherst Center in Williamsville, NY location. Schedule: 8 hour shift within timeframe Monday - Friday Monday-Thursday 8 am - 5:30 pm Friday: 8 am-6:30 pm Sat: 8:30 am-12:30 pm Overview Provides exceptional service experience to our front-line colleagues to help them better service external customers of the bank, leading with empathy. Responds to incoming requests on bank products and services via phone and electronic channels to help customer-facing employees better service external customers of the Bank. As part of a team, builds trusted relationships with front line colleagues by assuring we are providing correct information and support. Primary Responsibilities Provide exceptional service to customer facing colleagues in areas such as the branch, by providing information or completing a service transaction to support their servicing external customers of the Bank. Provides solutions for common requests and escalates complex customer needs to the appropriate team Leverages resources and works collaboratively with our front-line colleagues to provide awareness of self-service opportunities for the future to enhance the experience for our internal colleague and/or external customer. Document all contacts electronically detailing the interaction as required, to provide a record for future activity and identify recurring problems. Identify and escalate opportunities to improve our operating model. Acquire and maintain knowledge and thorough understanding of pertinent operations policies and procedures to support service provided internal customer-facing areas. Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Minimum Qualifications Required Associates degree, or in lieu of a degree, a combined minimum of 3 years higher education and/or work experience Minimum 1 year work experience in a customer service environment Organized individual with an ability to multi-task and be detail-oriented in a fast paced environment Strong verbal and written communication skills Strong personal computer skills, familiarity with internet and user-level technology Possesses a Customer Centric mindset and focus Preferred Qualifications Bachelors Degree Knowledge of Bank products, services and branch operations Strong problem-solving skills Bi-lingual M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. Location Williamsville, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in peoples lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&Ts affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Banks traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communitiescombining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values integrity, ownership, collaboration, curiosity, and candor drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&Ts Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. HR Career Site Privacy Notice