Customer Support Associate

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the worlds leading professional services organizations. Providing quality customer service is at the core of our teams goals. As a Customer Support Associate, you will assist in achieving team goals by answering questions for users and vendors with queries. Key Responsibilities: Address user queries by clarifying their root cause and educating users on how to effectively use the platform through chat, phone call or email Achieve daily targets and key performance metrics Deliver high-quality service by maintaining consistent customer satisfaction ratings, resolving cases efficiently, and using time productively Conduct outbound calls and assist end users across a variety of query types to drive high customer satisfaction Resolve issues quickly while remaining helpful and empathetic Proactively ask questions and maintain awareness of the client's business, operational activities, and team processes Communicate and escalate information appropriately to Team Leads, QAs, SMEs, and the Operations Manager Maintain professional interaction and communication both within the Accenture organization and with client contacts Role Requirements: This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX, and the pay range is set accordingly. Must be flexible to work any shift between 6:00 am - 2:00 am CT including weekends and holidays The role requires candidate pass an English assessment (written) with a minimum score of B2 Basic Qualifications: Minimum of 2 years of customer support experience via phone, chat, and/or email Preferred Qualifications: Strong communication skills, including the ability to understand complex information, communicate clearly, and produce detailed written responses Experience working in a metrics-driven environment Experience managing multiple customer interactions across communication channels #LI-NA-FY25 Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/01/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location Hourly Salary Range California $22.68 to $22.68 Cleveland $22.68 to $22.68 Colorado $22.68 to $22.68 District of Columbia $22.68 to $22.68 Illinois $22.68 to $22.68 Maine $22.68 to $22.68 Maryland $22.68 to $22.68 Massachusetts $22.68 to $22.68 Minnesota $22.68 to $22.68 New York $22.68 to $22.68 New Jersey $22.68 to $22.68 Virginia $22.68 to $22.68 Washington $22.68 to $22.68 About Accenture Accenture is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the worlds leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accentures Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, youll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; thats why we offer support any way we canwhen you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture