Applications Support Administrator- Solid Waste

About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The target salary range for this position is $70,000.00 - $82,397.00/year, based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location In this position you can expect to work on site at Denver Wastewater Management 5 days per week (2000 W 3rd Ave) What Youll Do The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website. DOTIs Commitment to Equity: DOTI is committed to providing attention and resources to the areas, assets and people of the city with the greatest need. Through equitable contracting, equitable investments, and equitable workforce development. DOTIs culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. DOTIs Solid Waste Management Team is currently hiring an Application Support Administrator. Specifically you will Systems Administration: Independently work with project stakeholders to identify, document, and validate system architecture, requirements, and project goals Data Management & Analysis: Manage data, such as customer and logistical data, in SalesForce, Zuora, Routeware, and newly implemented software applications. Perform routine data audits to ensure customer data is accurate and secure. Standard and Process Development: Develop and implement standards, best practices, and methodologies for application and website utilization, business process improvements, data management, application interfaces, and reporting. Document procedures, service-level agreements (SLAs), and methodologies related to application systems Cross-Functional Collaboration: Liaise with the Solid Waste Operations and Customer Care teams, Performance Team and Technology Services to ensure data accuracy and efficiency Continuous Improvement: Regularly review and refine established processes and standards within the DOTI Solid Waste team to adapt to new technology, business needs, and industry best practices, identify and address inefficiencies. Foster a culture of continuous process improvement. Issue Identification & Reporting: Identifie, document, and report potential issues related to application interfaces, data import/export processes such as duplicative data, billing and inventory accuracy, routing accuracy and other system functionalities Data-Driven Decisions: Utilize data analysis and insights to inform decision-making processes that support and enhance our customer support systems to both internal and external stakeholders. Ensure actions are based on accurate, objective data rather than assumptions. Apply data to identify trends, measure performance, and drive continuous improvement across projects and initiative to all City and County Solid Waste residents. Applications and Software: Assist/Manage DOTI-specific software and system data analysis reporting. Experience in Salesforce, Power BI, and website development and maintenance knowledge What Youll Bring We are seeking proactive individuals with a commitment to continuous process improvement and meticulous attention to detail. The ideal candidate for this role should be able to work independently with minimal guidance, while also thriving in collaborative environments. Our ideal candidate possesses some or all the following experience, skills, and characteristics: Experience and knowledge in applications/software administration, website development and design. GIS application and mapping Familiarity with Salesforce, Microsoft Power BI, Zuora, and Routeware, website development and design. Track record of successfully implementing new systems or applications within large, complex business units Strong analytical and critical thinking skills with the ability to analyze complex situations, identify key issues, and devise well-reasoned solutions Effective communication skills to relay complex technical concepts to individuals with varying levels of expertise Ability to think creatively and propose innovative solutions to complex problems Required Minimum Qualifications Education requirement: Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a directly related field Experience Requirement: Two (2) years of Information Technology experience maintaining, implementing, and modifying off the shelf application software. Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.Additional appropriate education may be substituted for the minimum experience requirements License/Certifications: None Application Deadline This position is expected to stay open until 11:59 PM MST on February 22nd. Please submit your application as soon as possible to ensure consideration. About Everything Else Job Profile CD3064 Applications Support Administrator Associate To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $63,679.00 - $105,070.00 Target Pay $70,000.00 - $82,397.00/year, based on experience and education. Agency Dept of Transportation & Infrastructure Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here. #SeeYourselfHere Never miss Dever Jobssign up for job alerts now!