Vendor Account Manager

What Will Your Job Look Like? The Vendor Account Manager has ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area. The Vendor Account Manager owns the day-to-day interaction with the vendors, acting as an Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers. The Vendor Account Manager also acts as the single point of contact for vendor escalations and ensures appropriate resolution. This role is key to the success of a successful relationship with our Transportation Providers. Location: This is a Work from Home position. Candidates must reside in Illinois. What youll do: Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education Utilize data to develop and deliver performance improvement plans (PIP), and when needed, assess liquidated damages or termination Coordinate and conduct provider performance evaluations Conduct off boarding for providers not meeting standard expectations Serve as the first point of contact for all vendor service requests and escalations Own the day to day vendor interaction and satisfaction Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues Demonstrate proficiency by providing effective consultation to TPs and guidance to internal team members Manage and maintain credentialing compliance in accordance with MTM client contracts Recognize opportunities to educate TPs contacts on MTM processes when necessary Work with the Transportation Manager to reduce transportation costs Build and sustain a strong working partnership with assigned transportation providers Assist with/participate/facilitate regular provider town hall meetings Handle inbound service requests and ensure that they are properly assigned or addressed Liaise with other internal departments as required to resolve vendors issues and questions Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance Meet or exceed assigned KPIs and business objectives Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems What youll need: Experience, Education & Certifications: High School diploma or GED College Degree or equivalent work experience Minimum 2 years experience as an Account Manager or relevant related experience 1-2 years operational experience Must possess a valid drivers license Skills: Demonstrate excellent time management skills Knowledge of transportation logistics Persuasive negotiator Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy Moderate skills in Microsoft Office Analytical in using data to drive operational and cost improvement Demonstrate a high level of ownership Must be able to demonstrate strong customer service skills Ability to maintain positive and team focused during high stress situations Strong ability to pay attention to detail Excellent communication skills Ability to maintain high level of confidentiality Must be able to communicate with staff of all job levels professionally Ability to prioritize assigned projects, incidents, and requests Ability to identify with customers' needs and circumstances Ability to recognize, handle and refer situations of an emergent nature Adhere to all MTM established protocols and policies Regular attendance Even better if you have... Experience in Project Management and/or Contract Negotiations is preferred Experience in Cost Management is preferred Whats in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $47,920 Salary Max: $55,000 Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture. About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Healths five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: - Respect Individuals - Collaborate to Innovate - Deliver Value - Align with Clients - Act with Integrity Your Potential. Our Mission. At MTM Health, youre not just part of a teamyoure at the heart of a movement to remove community barriers nationwide. Were all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, were recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. Well keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staffs hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you dont just succeedyou redefine whats possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement