Sales Associate - Guest Experience Specialist

Job Title Senior Retail Guest Experience Specialist Job Overview At Bobs Discount Furniture, our Senior Retail Guest Experience Specialists are the driving force behind our exceptional in-store experience. In this role, youll lead by exampleengaging with customers, guiding them through a service-centric shopping journey, and helping them find the perfect home solutions. Youll also support operational excellence by opening and closing the store, mentoring peers, and ensuring the showroom is guest-ready at all times. This is a full-time, customer-facing position requiring flexible availability including nights, weekends, and holidays. What Youll Bring to Bobs At Bobs Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by strong interpersonal skills, a passion for helping others, a commitment to excellence, and a proactive mindset. If you love engaging with customers, coaching others, and representing a trusted brand, this role is for you. Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise Customer service excellence and relationship-building Enthusiastic showroom presence and product presentation Sales performance and ability to meet/exceed goals Peer leadership and teamwork Conflict resolution and customer issue handling Process execution and attention to detail Active listening and communication Use of technology tools (e.g., tablets, financing systems) Preferred Competencies & Skills Previous experience in retail or commission-based sales Familiarity with product warranties and customer incentives Ability to lead by example and influence team culture Who We Are At Bobs, we have fun, we love what we do, and were growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, were committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bobs, we invest in your growth, well-being, and career advancement. Benefits & Perks National Medical, Dental, and Vision Insurance Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversaryand Your Birthday! 401(k) Profit Sharing Plan with a generous company match Pet Insurance and employer-paid Life Insurance Tuition Reimbursement and employee scholarship programs Wellness, Legal, and Financial Planning Resources Learning & Development through Bobs Blueprint and Workday Learning Employee Discount starting on Day 1 and Hays Perks program Our Culture & Core Values At Bobs, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core valuesHonesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Funguide everything we do. Were not just a workplace; were a team that supports and celebrates each other! Minimum Qualifications Strong ability to connect with customers and guide their experience Demonstrated ability to meet or exceed personal performance goals Experience working collaboratively in a team environment Must be at least 18 years old to be considered for employment Physical Demands Must be able to walk, stand, bend, stoop, kneel, reach, twist, and lift up to 25 lbs. without assistance Ability to move items up to 50 lbs. with or without reasonable accommodation Frequent mobility throughout all areas of the showroom Ability to stand or sit continuously during scheduled shifts Diversity is a Core Value at Bobs At Bobs Discount Furniture, we want you to feel at home. Whether youre shopping with us or part of the Bobs team, you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay:$20.00 - per hour It is policy of Bobs Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bobs truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bobs Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!