Civil Rights Case Manager

Job TitleCivil Rights Case Manager Agency Texas A&M University Department University Risk And Compliance Proposed Minimum SalaryCommensurate Job LocationCollege Station, Texas Job TypeStaff Job Description A Glimpse of the Job The Civil Rights Case Manager, under general supervision, plays a critical role in the universitys response to allegations of discrimination or harassment based on a protected class, including sexual assault and sexual harassment. The Case Manager reviews all incoming reports and provides (1) objective information about a partys rights, (2) compassionate and appropriate support and resources, and (3) options for resolving the complaint through the Universitys formal or informal processes. The Civil Rights Case Manager supports the Universitys mission to create and maintain a university environment that is free from discrimination, harassment, and retaliation. Essential Duties/Tasks Case Management Triages reports of discrimination, harassment, and/or related retaliation and provides a prompt, compassionate, and appropriate response Conducts intake meetings, offers resolution options, facilitates academic and supportive resources, and communicates about a partys rights in the university process Provides support and resources to parties during the formal investigation process Provides status updates to the parties throughout the selected complaint resolution process (formal or informal) Maintains confidentiality to the extent allowed by federal regulations, state laws and university policies Ensures timely and accurate documentation of all reports and University responses Collaborates with a variety of campus partners (housing, academic officials, financial aid, etc.) to coordinate support services and eliminate roadblocks Refers students to university and community resources, as appropriate Training and Campus Outreach Engages in continuous learning to Title IX, Title VII, VAWA, and related civil rights regulations, state laws, and University policies Delivers training and education programs for the university community Promotes an environment that fosters relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold our values Represents the department at special events, community functions, and University trainings What you need to know Salary: $65,000 Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section. Required Education and Experience Bachelors degree or equivalent combination of education and experience Three years of related experience in case management Preferred Qualifications Masters Degree in related field (social work, criminal justice or law, human resources, education, etc.) Previous experience in higher education Knowledge, Skills, and Abilities Excellent verbal and written communication skills Ability to establish rapport and communicate with students, faculty, and staff from various cultural, social, educational and economic backgrounds Skilled in communicating with tact, diplomacy, discretion, and professionalism Skilled is organizing, prioritizing, and managing multiple tasks and records in a high volume, fast-paced environment with attention to detail, flexibility and appropriate discretion Able to objectively gather and record relevant information into a well-organized file Knowledge of relevant state and federal civil rights laws Ability to adapt to constantly changing legal landscape Can work as part of a team Able to maintain confidentiality with private or sensitive information Proficiency in Microsoft applications with an emphasis on Word, excel, Outlook, and PowerPoint Ability to organize, prioritize, and manage multiple tasks and data in a high volume, fast-paced environment with accuracy, attention to detail, flexibility, confidentiality, empathy, positivity, and compassion Knowledge of best practices in higher education compliance with respect to effectively addressing discrimination, harassment, and retaliation Can act independently, take initiative, and exercise sound judgment Able to multi-task and work cooperatively with others Other Requirements and Factors This position is security sensitive This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements. Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff. The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special. From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here! Equal Opportunity/Veterans/Disability Employer. If you need assistance in applying for this job, please contact (979) 845-5154. Useful Links: Benefit Programs Retirement Employee Discount Program Flexible Spending Accounts University Holidays Legal Statements New Employee Onboarding Prospective Employees Safety and Security Notices Training and Development USERRA Nondiscrimination Notice