Location: Delta Air Lines Boston Logan Intl Airport Pay Rate: Salary - Salary Plan, 75,000.00 USD Annual Work Shift: Job Description Passenger Services Duty Manager/Shift Manager Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the teams goals and objectives. Serve as the primary customer service liaison and identify new business opportunities. Responsibilities Deliver effective passenger service solutions to our customers Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements Address and resolve customer service issues in a timely manner with professionalism Review new airline and vendor contracts and provide feedback Meet with customers regularly to receive feedback and monitor satisfaction levels Build and maintain relationships with key stakeholders Manage safety and security procedures to comply with HHS operating standards Create a positive and inclusive work environment to lead and motivate team members Monitor and/or conduct required training of team members Skills Interpersonal Skills: Ability to interact with individuals at all levels of the organization Communication: Effective written, spoken, and non-verbal communication as well as presentation skills Customer Service: Service-oriented mentality with a focus on exceeding expectations Professionalism: Maintain a positive and professional demeanor Decision Making: Ability to quickly make sound decisions and judgments Proactivity: Self-motivated with the ability to effectively prioritize projects and needs Team Player: Willingness to collaborate and provide support where needed to achieve outcomes Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements 2 to 5 years of management experience Ability to work a flexible schedule that may include nights, weekends, and holidays Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities Knowledge of applicable FAA and OSHA regulations Experience negotiating contracts Ability to work a flexible schedule that may include nights, weekends, and holidays Computer skills, including word processing, spreadsheets, email, and ordering platforms Must be willing to relocate for promotion opportunities What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee assistance program (EAP) Career development and ongoing training Important to Know Veterans and candidates with military experience are encouraged to apply. HHS Aviation is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS Aviation HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies. - Billing Identifier: CC 3726 Salary HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. What We Do: We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!
