Business Analyst

APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click Apply and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. POSITION SPECIFICS If youre interested in being a part of an Information Technology Team that works hard finding solutions and providing the best user experience for our students, faculty, and staff, all while still having fun with co-workers, then consider working for Penn State Information Technology, Supporting Online Education and Outreach. We investigate, evaluate, and collaborate to find the best technical tools and setup for our future, and the next generation of online learners. Penn State IT is seeking a strategic, detail-oriented, and thoughtful Business Analyst to join our dynamic team focused on custom application development and web-developed solutions. This role reports to the Business Analysis Manager on the Business Analysis team and is an ideal role for a meticulous and curious individual with excellent communication, time management, and planning skills who thrives in a collaborative, fast-paced environment. In this role, the Business Analyst will collaborate with a wide range of stakeholdersincluding subject matter experts, executives, operational users, and technical staffto gather, analyze, and document business requirements aligned with defined scope and objectives. RESPONSIBILITIES: Responsibilities include conducting stakeholder analysis to identify impacted parties, defining the level of effort required to deliver effective solutions, and translating business needs into actionable user stories, process flows, and functional specifications. Facilitate requirements elicitation through interviews, document reviews, workshops, surveys, and teleconferences. Work closely with both internal and external clients to ensure user-friendly and accessible interfaces and partner with developers to ensure technical feasibility and alignment with business goals. The Business Analyst will facilitate activities such as sprint planning, backlog grooming, and user acceptance testing (UAT), while also performing gap analyses and documenting current and future state business processes. Monitoring project progress, identifying risks, and communicating updates to stakeholders will be key responsibilities, along with supporting post-launch analysis and continuous improvement initiatives. ADDITIONAL INFORMATION: The location of this position is supportive of flexible work arrangements when aligned with the ability to meet the needs of Penn State IT and the essential duties of the position. Questions related to flexible work should be directed to the hiring manager during the interview process. QUALIFICATIONS: Experience with business analysis within custom software or web development environments A strong understanding of the software development life cycle (SDLC), Agile methodologies (Scrum/Kanban), and web technologies is essential Proficiency in project management tools is expected Excellent interpersonal, communication, and critical thinking skills are required Experience with requirements writing and technical documentation is required Familiarity with change control processes and quality assurance testing is beneficial. Familiarity with accessibility standards and responsive design principles is a plus Basic understanding of data modeling or SQL is desired MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Bachelor's Degree 3+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None Penn State IT values strong communicators, collaborators and client focused individuals. We are also looking for individuals with the ability to persevere, to find the best solution and prove adaptable and accountable. This is an advanced level position, where qualified candidates will typically be able to draw from previous experience to demonstrate competency in the required skills. For this new team member, Penn State IT will provide an appropriate onboarding period, along with check-ins with peers and supervisors to address any needs or concerns, and an open door to the Executive Director, ensuring your success. BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $68,200.00 - $102,300.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines Theres a reason Penn State consistently ranks among the top one percent of the worlds universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom its the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvanias sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters more than half a million strong driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.