Surveillance Officer

Discover Whats Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. Were a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, were committed to giving you the resources and support you need to thrive. Our benefits and perks include: Medical, Dental, Vision, Life, and Disability Insurance 401(k) with company match Pre-tax spending accounts including health care FSA and commuter savings Flexible paid time off Professional development reimbursement and ongoing skills training opportunities Employee resource groups Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. Thats why were committed to building a respectful, inclusive workplace. Its the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. Location Glendale, AZ (Fully Onsite) About the Role The Surveillance Officer contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure gaming experience by creating accountability to company policies and procedures as well as appropriate laws and regulations Responsibilities Operate various closed-circuit television (CCTV) technology to monitor and review sportsbook activities, archive audio and video evidence and monitor the system for malfunctions Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances Maintain and improve knowledge of sportsbook rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies Collaborate with leadership to maximize guest experience Perform other job-related duties as requested Qualifications 1+ year of relevant experience At least one year of gaming and/or Surveillance experience Previous experience working in a similar resort setting Compensation The hourly range for this position is $14.23 to $22.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizationsMGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com. This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. When a legendary global entertainment company joins forces with the worlds largest online betting technology company, the gaming world sits up and takes notice. BetMGM is a partnership between MGM Resorts International and Entain Holdings that is revolutionizing sports betting and online gaming in the United States. BetMGM is the exclusive sports betting division of MGM, both online and in MGM casinos nationwide. BetMGM is also the headline brand for online casino gaming along side sister brands Borgata Online (New Jersey), Party Casino and Party Poker . We aspire to make unforgettable moments of sports and gaming even more personal, powerful, and fun through unmatched digital technology and evocative player experiences. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!