Technical Support Analyst II

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed. At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community. RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.) This position is responsible for the installation, management, troubleshooting, and maintenance of the organizations end user computing platforms (thin clients, workstations, laptops, desktops, scanners, printers, handheld devices, etc.). Duties & Responsibilities: Installs, configures, maintains and repairs workstation hardware and software including client/server application software. Deploys and configures solutions in a virtualized environment. Administers, configures, and maintains standard operating system images for end user computing platforms, virtualization, and configures and packages software applications for remote installation. Manages and maintains Microsoft Configuration Manager server, clients and related infrastructure. Creates and maintains security patch packages for remote installation. Collaborates to maintain a library of system-supporting processes and procedural documentation. Updates and maintains knowledge data base with resolutions to problems encountered to reduce future troubleshooting needs. Develops and executes methodologies for increasing end user computing device optimization and standardization. Supports critical systems after hours, nights and weekends as needed. Responds to emergencies on a 24/7 basis. OTHER: All job-related duties as assigned. Qualifications: Bachelor's degree in Computer Science or Management Information Systems preferred. Certifications Desired: Information Technology Library (ITIL) Foundations, MCSE: Desktop Infrastructure, CompTIA A+, CompTIA Mobility+, CompTIA Network+, CompTIA Security+ A minimum of one year of experience with Microsoft System Center Configuration Manager. A minimum of two years in the management and operation of software packaging, image creation and software deployment. A minimum of five years of experience supporting, thin clients, PCs, Workstations, and other computer hardware/software at an enterprise level. A minimum of five years of experience using client/server software packages including word-processing, spreadsheet, and graphics applications. KNOWLEDGE, SKILLS & ABILITIES Proficiency in basic networking and data communications, client/server functions/characteristics and current hardware/software architecture. Proficiency in Mac OS X and Windows 7/10 operating systems. Proficient with Microsoft Office Suite 2010/2016/ and Office 365. Ability to gain and maintain technical knowledge in rapidly changing technology environment. Ability to communicate effectively, orally and in writing. Ability to use sound judgment and maintain confidentiality. Ability to manage time and workload effectively which includes planning, organizing and prioritizing. Valid Colorado drivers license with an acceptable MVR. OR An equivalent combination of education, experience, knowledge, skills, abilities. WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS: The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; risk of radiation and vibration. The noise level in the work environment is usually moderate. CAREER MAP: Based on job performance, experience, education and position availability the next step on the career map for this position may be: Systems Administrator We are considering all applications for this position up until the position close date of 11:59PM 7/30/2026. For consideration, please be sure to apply before the posting end date. Pay Range: $65,177.00 - $92,062.25 Annual EEO POLICY AND ADA ACCOMMODATIONS RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team rtd.ta@rtd-denver.com. To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidates relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application. RTD provides public transportation services in an eight-county region centered in Denver, Colorado. As a public agency, employees are dedicated to serving the public and providing for the transportation needs of over 3.1 million area residents as well as visitors to the region. Services include bus, rail, shuttles, ADA paratransit services, demand-responsive services, vanpools, and more. The agencys dedicated workforce epitomizes RTDs mission of making lives better through connections. In 2024, the system had more than 65 million boardings, a number that has seen year-over-year increases since 2020. RTD employs over 3,100 people and has an operating budget of $1.5 billion. Together, RTD employees work hard to keep this region moving day and night. RTD is committed to full equal opportunity and affirmative action for all applicants and employees. Equal opportunity ensures all qualified applicants and employees are treated fairly and not discriminated against with regard to the individuals race, color, national origin, sex, pregnancy, age, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. RTD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.