HPT in Training

Agency NC State Highway Patrol Division NC State Highway Patrol Job Classification Title Highway Patrol Telecommunicator (S) Position Number 60086477 Grade NC05 About Us The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public. Description of Work Join the North Carolina State Highway Patrol as a Telecommunicator-where every call you take helps save lives, support troopers, and protect communities across our state. The Highway Patrol Telecommunicator involves professional, fast-paced, and highly responsible work coordinating emergency and non-emergency response efforts during a wide range of incidents and disasters. Telecommunicators are the critical link between the public and first respondersreceiving, prioritizing, and accurately disseminating information under pressure to ensure swift, effective action that safeguards both citizens and officers. Knowledge Skills and Abilities/Management Preferences ** Internal State Government Posting Only current permanent and temporary NC State Government and/or University employees or layoff candidates with the State of North Carolina eligible for RIF priority reemployment consideration as described by G.S. 126 may apply.** (If applicable) Salary Range: $33,902 - $59,327 Salary Grade NC05 Highway Patrol Telecommunicator Trainee starting salary= $40,343, regardless of education or experience level. Candidates who have recent prior experience working as a North Carolina State Highway Patrol Telecommunicator within the last three (3) years (36 months) may be eligible for a higher starting rate based on that experience. Once hired complete a 640-hour Basic Training Program and required training courses, attain NC Sheriffs Standard Certification. Once hired complete one year of on-the-job training and receive a performance evaluation of Meets Expectations or higher. Upon completion receive a new salary of $42,615, based on funding availability. Click here to learn about employee perks and benefits Click here to see the Total Compensation Calculator This position is located at: 5780 South Main Street Salisbury, NC 28147 To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Management Preferences (Optional): These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences. Extensive knowledge of Federal Communications Commission (FCC) and Division of Criminal Information (DCI) rules and regulations governing the transmission of radio communications. Ability to make decisions in critical life-and-death situations and process a large volume of information in a short period of time. Experience using radio equipment in an emergency response setting (such as police, fire, EMS, military) or in an emergency communications center. Experience receiving and transmitting communication messages of a critical nature. Experience in reading paper maps and/or using mapping programs (e.g. Google/Bing Key Responsibilities including but not limited to: Assess and coordinate emergency responses by evaluating reported situations, determining necessary response activities, and deploying appropriate resources. Support critical operations involving officer safety, SHP Aviation Mission emergencies, severe weather events, rescue operations, transportation of nuclear fuel, fixed nuclear facility incidents, terrorist threats, and homeland security concerns. Receive, solicit, and prioritize information from various sourcesincluding the public, law enforcement, and state/federal authoritiesto manage emergency and non-emergency communications. Identify and evaluate potential risks to responding law enforcement units using effective listening skills and public safety technology systems such as the Criminal Intelligence Information System (CIIS). Operate a variety of communication and technology systems including: Computer-Aided Dispatch (CAD) TTY/TTD systems Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Form Flow) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Form Flow) Internet and Intranet applications, Omnixx, and mapping programs Communicate effectively using law enforcement radio codes (e.g., 10-codes) to ensure the secure and accurate exchange of sensitive information over publicly accessible radio channels. Handle specialized communication lines including: Dedicated circuits for North Carolinas three fixed nuclear power plants Telephone systems for AMBER Alerts, SILVER Alerts, and the Center for Missing Children Access and disseminate law enforcement data via CIIS, including criminal history, driver and vehicle information, and terrorist or violent gang intelligencesupporting information exchange on a national and international level. Serve as a key liaison between the public, the organization, and allied government agencies, providing professional and courteous customer service that directly influences public perception and satisfaction. Maintain cooperative communication with officials from state, federal, and local agencies to ensure coordinated emergency and public safety efforts. Position/Physical Requirements: Typical work schedule: Monday Friday Various Rotating Shifts (days, nights, weekend and holidays) Note: Qualified recommended applicant(s) must undergo and successfully pass: Criminal Background Investigation Drug Screening Test Psychological Evaluation Minimum Education and Experience Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High School or General Educational Development (GED) diploma and demonstrated ability to type and work efficiently under pressure; or an equivalent combination of education and experience. Necessary Special Qualifications Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment. Supplemental and Contact Information The NC State Highway Patrol (NCSHP) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. The Mission of the North Carolina State Highway Patrol is to protect our State with integrity, loyalty, and professionalism. The North Carolina State Highway Patrol will excel as a national leader in public service through innovative law enforcement, strategic preparedness, and community engagement. The primary purpose of the State Highway Patrols Telcom Organizational Unit is to provide 24-hour continuous emergency, non-emergency, and administrative communications services for the North Carolina State Highway Patrol, the public and other State and Federal Agencies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. NCSHP supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. Application Resources State of North Carolina Hiring Process Information here. Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. Veterans and National Guard Preference Applicants seeking Veterans Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCSHP is committed to the full inclusion of all qualified individuals. As part of this commitment, NCSHP will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Employment Eligibility It is the policy of the State of North Carolina and NCSHP that all employees provide proof of employment eligibility (immigration and naturalization) before or on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Angela Anita Avant-Jones Recruiter Email: ANGELA.AVANT-JONES@NCSHP.GOV North Carolina State Government is one of the states largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.