Site Reliability Engineer

Job Description Join the Legal Tech Revolution at Litera Are you ready to shape the future of how law is practiced? At Litera, were on a mission to Raise The Bar for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. Weve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the worlds largest law firms as our clients. If youre passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team thats elevating the craft of law. This position is hybrid based in Denver, Colorado or Raleigh, North Carolina and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. Role Overview: As a Site Reliability Engineer (SRE) at Litera, you will play a key role in ensuring our SaaS solutions remain stable, scalable, and resilient. Your primary focus will be on enhancing operational efficiency and reliability across diverse cloud environments and their core infrastructure. Youll leverage automation to streamline workflows, develop innovative tools, optimize monitoring and alerting systems, and provide rapid incident response. This is a hands-on, team-oriented position that values collaboration and proactive problem-solving. Key Responsibilities: Own SaaS application reliability and architecture Solve complex systems issues Support and escalated customer-facing issues Participate in a 24/7 on-call rotation Lead root cause analysis and remediation efforts Automate workflows to improve efficiency Build and maintain dashboards for real-time monitoring Drive reliability improvements across cloud infrastructure Enforce security and compliance standards Coordinate cross-team incident resolution Manage disaster recovery and operational playbooks Mentor engineers and foster technical excellence Be a reliable, collaborative presence on the team Qualifications: Must haves: 5 Years of experience as an SRE Experience performing log analysis and software remediation Experience using configuration management tools (Terraform, Puppet, Ansible) Experience working with cloud platforms (Azure/AWS) and remote collocated systems Familiarity with AI-driven tools such as Claude AI, GitHub Copilot, Cursor, or Devin AI Deep knowledge in monitoring and alerting tools (New Relic, Datadog, Dynatrace) Confidence in navigating and troubleshooting operating systems (Windows, Linux) Communicates clearly and effectively to drive alignment across teams Collaborates cross-functionally to deliver results and move work forward Strong sense of urgency when it matters Nice to haves: Knowledge of the mainstream databases (writing queries, tuning) Experience designing and troubleshooting large-scale distributed systems Strong grasp of software engineering principles and agile practices Knowledge of how distributed systems scale, fail, and recover Capable of recommending improvements and rallying others to implement them The ability to communicate effectively and break down complex issues The ability to learn quickly and navigate ambiguity comfortably The ability to remain calm and focused under pressure Experience working in regulated environments such as GDPR, SOX, HIPAA, PCI Certifications in AWS, Azure, or other relevant cloud platforms Hands-on software development experience Core background in networking Why Join Litera? The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey. Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles Pay Transparency Notice for Colorado Applicants: The annual salary range for this position is $120,000 to $150,000. This role is also eligible to participate in a company bonus plan. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements. #LI-Hyrbid Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.