Capacity Planning, Business Process Manager II

Work Location: Phoenix, Arizona, United States of America Hours: 40 Pay Details: $91,000 - $136, 240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Enterprise Enabling Functions Job Description: Our capacity planning team bridges the gap between finance and operations by leveraging data to tell the most realistic story behind each team's operating capacity and staffing needs. Our team is responsible for building and maintaining capacity plans for Core Ops and Residential Lending Ops. The work we do is crucial as it guides FTE budgeting, ensuring each team is set up for success in achieving their financial and operating goals. Remote Schedule: Monday-Friday 8:00am-5:00pm EST Job Description Summary: Independently build and maintain multi-year capacity plans for multiple businesses to make staffing recommendations and headcount projections. Including identifying opportunities for operation efficiencies with supported businesses. Forecast volumes, work rates, and attrition as needed. Track accuracy and update projections. Work with front line managers to understand monthly performance results, plan for demand and productivity changes in the business and make staffing recommendations to senior managers and executives Complete monthly reporting activity for executive presentations Conduct analytics to identify operational inefficiencies and recommend changes to staffing plan. This includes gathering and validating data, conducting analysis, and presenting results to partners and business managers. This may be ad hoc for a specific business, a scalable analysis to be applied across multiple businesses, or an urgent task to support executive decision making. Work with peers across the organization to gather results/inputs and to implement fair/appropriate performance improvement targets into capacity plans for served businesses Act as an owner of the capacity planning process by identifying opportunities for improvement and independently driving advancement of the team's capacity planning process and tools. Embrace the one team mentality by providing mentorship and collaboration with peers and partners. Depth & Scope: Facilitates the documentation of all processes and controls Serves as the subject matter expert on all of the units functions and processes Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes Challenges existing processes and makes change recommendations as necessary Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion Ensures alignment with customer expectations to deliver a WOW! experience Partners with unit managers to provide support as needed Manages the technology change control process as needed Works on, and occasionally lead, special projects as needed Responsible for 3 6 processes of medium to high complexity Understands and contribute to the achievement of business strategy, goals and objectives Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc. Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.) Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate Participates as a member of the team in executing assigned deliverables within specified parameters Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities Supports the project team and the business by continuously developing knowledge in own area Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback Education & Experience: Bachelors degree 7+ years bank operations experience Strong PC skills including but not limited to Microsoft Suite software Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise Skilled in research, analysis, problem solving, metrics and reporting Ability to identify process gaps and weaknesses Strong interpersonal and influence skills to enable change without direct control Ability to prepare and present findings and recommendations in a methodical manner Skilled in time management and driving tasks to completion Strong verbal and written communication skills Demonstrates leadership skills Ability to consult on the largest and most complex projects Preferred Qualifications: Along with technical skills, successful planning requires continuous communication with all levels of senior leadership and our partners. We are looking for capacity planning (or similar) experience which entails: Excel (intermediate or higher) Data management and analytical skills Relationship management The ability to work across multiple stakeholders Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel Occasional International Travel Never Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Occasional Sitting Continuous Standing Occasional Walking Occasional Moving safely in confined spaces Occasional Lifting/Carrying (under 25 lbs.) Occasional Lifting/Carrying (over 25 lbs.) Never Squatting Occasional Bending Occasional Kneeling Never Crawling Never Climbing Never Reaching overhead Never Reaching forward Occasional Pushing Never Pulling Never Twisting Never Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: Were delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If youre passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role. Interview Process Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD were guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, were committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. Were dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. Thats why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. Its our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific