Customer Service Representative (Impounds)

Posting Close Date Applicants must submit their completed application by 08-16-2026 at 11:59 p.m. MST Application and Special Instructions As part of the online application process, all applicants are required to submit an updated resume at the time of application. Applications received that do not contain a resume will be considered incomplete and will not be considered further in this recruitment process. Resumes received after the application closing date will not be considered. SAVE THE DATE: Screening panel interviews are tentatively scheduled for the week of August 31st, 2026. Position Summary The Customer Service Representative position at the City of Tucsons Police Department engages with community members while providing exceptional customer service to members of the community and the department. They are responsible for the maintenance, verification, research, and analysis of impound vehicle releases and reports. Work is performed under the supervision of the Impound Lot Supervisor. This position does not supervise. Duties and Responsibilities Ensures compliance with pertinent laws, rules, regulations, and administrative policy when responding to, in addition to processing and fulfilling, vehicle releases, alarm registrations and assessments. Issues overweight/oversized permit applications for the City of Tucson. Provides customer service by greeting customers, providing information, processing applications for service, responding to requests, handling problems and irate customers, researching inquiries and discrepancies, following up on complaints and concerns and coordinating and communicating with field personnel. Performs clerical duties by preparing and maintaining files, records and logs, entering information in the computer system and copying, faxing and answering phones. Manages accounts by accepting payments, preparing deposits, balancing accounts and preparing invoices for payment. Performs other duties and tasks as assigned. Working Conditions Mostly office work. All duties and responsibilities listed are subject to change. MINIMUM QUALIFICATIONS Education High school diploma or equivalent Experience One (1) year of relevant experience Equivalency Any combination of relevant education and experience may be substituted on a year-for-year basis. License/Certifications Preferred Qualifications Minimum Qualifications High school diploma or GED One year of relevant experience Additional Qualifications Bilingual (English/Spanish) Experience working in a municipality Experience utilizing multiple software platforms, including Microsoft Word, Excel, and Outlook POSITION DETAILS Job Profile J0152 - Customer Service Representative View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent. Compensation Grade G102 Hourly Range $16.50 - 24.75 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. Fair Labor Standards Act (FLSA) Non-Exempt Position Type Regular Time Type Full time Department Police Department Department Link https://www.tucsonaz.gov/Departments/Police Background Check This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer. ABOUT US Benefits The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot. Citizenship The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship. The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). ADA Accessibility Compliant Form The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov. Recruiter Name Randy Esslinger Recruiter Email tpd_hr@tucsonaz.gov For general Human Resources questions please contact 520-837-4190. City Organization The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees. Tucson Community The City of Tucson is recognized as a Top 20 Best City in America by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty. You can learn more about Tucson, Arizona, at Visit Tucson, Arizona. For system related questions please contact recruitment@tucsonaz.gov. For general Human Resources questions please contact 520-791-4241.