Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Guest Services Representative, you will be the warm welcome that sets the tone for unforgettable experiences at our resort. With a focus on understanding each guest's unique needs, you'll create enjoyable experiences that leave lasting memories. If you're ready to thrive in a fast-paced environment while providing exceptional service, we want you on our team! THE STARTING RATE: $15.75 per hour THE DAY-TO-DAY: Handle all incoming and outgoing calls courteously and efficiently, maintaining composure during high volume interactions. Provide dispatch services for guest requests, including luggage assistance, room service orders, wake-up calls, check-outs, and special requests. Perform data entry for requested services related to housekeeping, front desk, bell, limo, and facilities. Inform guests about property functions and facilities, maintaining accurate records for all requests. Dispatch bell and limo runs following front service department policies. Maintain complete knowledge of room service menu items and recommend additional food options. Operate the beeper system and TDD machine as needed. Relay important observations and suggestions to management based on customer interactions to improve processes and service offerings. THE IDEAL CANDIDATE: High School Diploma or GED 1+ Years of prior experience in a high-volume call center or relevant customer service experience in a luxury hotel setting is preferred Able and willing to work 3:00pm-11:45pm on Fridays/Saturdays/Sundays including holidays with option to pick up additional shifts THE PERKS & BENEFITS: Free meals in our employee dining room. Company issued uniform with free dry cleaning offered onsite Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10236 Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
