Community Impact Manager

THIS IS A NON-CIVIL SERVICE POSITION CITY OF BALTIMORE, BALTIMORE CITY COUNCIL, Office of the City Council President Office of Community Engagement-Community Impact Manager SALARY RANGE: $52,362-$83,731 USD Annual, w/ benefits STARTING PAY: $60,000-$70,000 Annually Hours: Full Time, 40 hours a week. (Must be available for some evening & weekend hours) BACKGROUND CHECK: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed. Summary of Position: The Office of City Council President is seeking a dynamic, community-centered professional to join our fast-paced, mission-driven team as a Community Impact Manager. This role is critical in advancing the agencys top priorities: improving city services, passing impactful legislation, and empowering communities. Reporting to the Director of Community Engagement, the Community Impact Manager will be the first point of contact for many stakeholders, representing the Council President in neighborhoods, engaging directly with residents, and supporting trauma-responsive and equity-focused outreach efforts. The ideal candidate thrives in a collaborative environment, is passionate about public service, and is committed to delivering results that uplift every neighborhood in Baltimore. This position offers a unique opportunity to contribute to a bold vision of making Baltimore The Greatest City in America through innovation, advocacy, and meaningful community engagement. ESSENTIAL FUNCTIONS Serve as a liaison between the City Council Presidents Office and neighborhoods by attending community association meetings and stakeholder gatherings. Share updates, listen to concerns, and gather feedback on planned strategies to inform citywide initiatives. Act as one of the first responders in times of crisis or tragedy to ensure coordinated support from agencies and nonprofits. Facilitate the deployment of critical resources to impacted communities during emergencies. Lead and coordinate special projects that address systemic challenges and improve community outcomes. Collaborate with agencies and partners to develop innovative solutions, such as youth employment programs and strategies for addressing illegal dumping and code enforcement. Maintain a strong pulse on community needs and identify opportunities to cut red tape and build cross-sector partnerships. EDUCATION AND EXPERIENCE REQUIREMENTS: High school diploma or GED EDUCATION ACCREDITATION: LICENSE, REGISTRATION AND CERTIFICATE REQUIREMENTS- N/A. KNOWLEDGE, SKILLS, AND ABILITIES Bilingual, with fluency in English and at least one other language commonly spoken such as Spanish, Arabic, Chinese, French, or Korean. Minimum of 3 years of experience in customer service, sales, or community-facing roles Proven ability to work effectively with individuals in crisis or high-stress situations Strong verbal communication skills, particularly over the phone Excellent judgment and decision-making abilities Demonstrated sense of urgency and responsiveness High level of organization and attention to detail Flexibility and adaptability in a fast-paced, dynamic work environment BENEFITS: The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application. Probation: All persons, including current City employees, selected for this position must complete a 6 month mandatory probation. Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. ABOUT THE CITY COUNCIL: The City Council is the City's legislative body, with the power to enact all ordinances and resolutions. City Council members are elected from fourteen districts, and the President is elected at large, by all voters of the City. The fifteen City Council members, along with the Mayor, act only by ordinance, resolution, or motion. They adopt and may alter the annual budget and confirm the Mayor's appointments. The City Council is responsible for the appropriation and issuance of bonds. The City Council determines its own rules of procedure, and its meetings are open to the public. City Council members are elected every four years. They are elected to geographic districts of roughly the same proportion of population. BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER In the City of Baltimore we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more? Explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! Questions regarding the application process should be directed to the Department of Human Resources Office of Recruitment at (410) 396-3860, 711 (TTY), 7 E. Redwood Street, 16th Floor, Baltimore, MD 21202 or send an email to Recruitment