Work Flexibility: Remote or Hybrid or Onsite Schedule:Monday-Friday, 10:30am-7pm EST Overtime required as needed What You Will Do: As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Provide phone and email support for inquiries from sales and healthcare professionals Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders Understand, interpret, and explain detailed information of processes and procedures Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required Demonstrate flexibility in responding to new and rapidly changing situations and environment Demonstrate an understanding of how decisions impact customers, markets and sales representatives Provide support beyond standard hours as needed if call volume and/or workload require additional time What You Need: Required - HS diploma or equivalent 2+ years relevant experience Ability to work flexible hours as needed to support the business needs Preferred - Bachelors Degree Direct customer service or call center experience ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.) United States of America Pay Ranges: USN: $21.28 - $26.78 USD Hourly US5: $22.35 - $28.12 USD Hourly US10: $23.41 - $29.46 USD Hourly US15: $24.48 - $30.80 USD Hourly US20: $25.54 - $32.14 USD Hourly US30: $27.67 - $34.82 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: 0% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. Stryker is one of the worlds leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the Worlds Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.
