The Subrogation Representative is responsible for analyzing and conducting investigation of all assigned files for recovery and resolution of subrogation claims utilizing effective negotiation skills of liability and damage disputes. Hours: Monday to Friday 8:15AM- 4:30PM (Hours can vary depending on start time). This position requires you to work out of our West Trenton, NJ office. This role is hybrid working 3 days in office and 2 days from home once training is completed. Salary: The level and salary is commensurate with direct experience and credentials. Level I - $51,120 - $59,331 annually based on experience Level II - $58,737 - $74,031 annually based on experience Essential Duties and Responsibilities: Receive and process subrogation claims, seeking recoveries from adverse parties and/or their insurance carriers. Thoroughly review, evaluate and investigate subrogation claims to obtain necessary information for prompt resolution. Negotiate subrogation claims and resolve liability and/or damage disputes for successful recoveries. Efficiently credit recovery checks and issue deductible payments to our insured. Professionally respond and communicate on all subrogation related issues. Provide excellent customer service to our policyholders. Claims are settled and negotiated based on company guidelines and applicable state negligence laws. Comply with department procedures and metrics. Required Qualifications: Bachelors degree or customer service experience in a professional setting is required. Excellent verbal and communication skills Requires strong oral and written communication skills Technical aptitude, including working knowledge with Microsoft Office Ability to work in a fast-paced, high volume environment Must be detail oriented, organized and possess strong time management skills Multi-tasking, problem-solving and strong decision-making skills. Ability to think critically, use resources and seek answers Ability to work remotely with excellent time management, self-discipline, and organizational skills Preferred Qualifications: License to adjust claims in Texas or Connecticut is a plus Knowledge of Claims or Personal Lines are a plus Compensation: Salary is commensurate with experience and credentials. Pay Range: $51,121-$59,332 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses. Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business. What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. Youll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friendsall at the same time. NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve. We have been named a Forbes Americas Best-in-State Employer for five consecutive years. Come join us! Its time for you to make a difference on our remarkable team.
