Facility Host

Job Description: This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures. Posting Specifics Pay Rate: Based on Experience Shift Details: 40 hours per week / full time benefits 5am - 2:30pm with alternating weekends. Scope As a Hospital Greeter you need to know how to: Greet hospital visitors and customers in a professional and cheerful manner, creating a positive first impression of the hospital. Arranges escorts for visitors or patients, in conjunction with the volunteers, whenever necessary, to their desired destination. Contacts hospital staff member or department to confirm the appointment and arrival of the guest. Facilitate smooth flow of communication with Central Admissions, working closely with the Registration Lead while monitoring patients arriving for outpatient and inpatient services. Demonstrate a good understanding of the registration process and works to ensure smooth patient admissions. Maintains accurate electronic sign-in log of all guests/vendors. Uses complimentary Scotland Yard system to ensure timely admissions whenever possible and utilizes the paging system when necessary. Work with volunteers to ensure patients are escorted and handed off to Registration using the Talking up method and AIDET. Gives accurate information and directions. Is up to date on hospital activities, including meetings, conferences, available hours in departments, etc. Completes administrative tasks including copying, scanning, making appointments and word processing as assigned. Answers incoming telephone calls promptly and in a courteous and professional manner ensuring excellent customer service. Maintains an adequate supply of brochures and related information, as well as needed equipment (wheelchairs, masks, gloves, etc.). At all times maintains professional public image and behavior towards co-workers, hospital medical staff, visitors and patients. Demonstrates awareness of his/her public image in interpersonal relationships in the workplace. Communication, cooperation and assistance are given promptly in a clear and courteous manner. Consistently adheres to the confidentiality policy. Demonstrates a teachable, positive, can-do attitude by adapting to change, viewing problems as a challenge and not an obstacle, and developing solutions. Minimum Qualifications High School Diploma or equivalent, preferred. Bilingual proficiency in English and Spanish, preferred. At least one (1) year of customer service experience in admissions or the hospitality industry, preferably in a hospital setting, preferred. Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching. Location: Intermountain Health Lutheran Hospital Work City: Wheat Ridge Work State: Colorado Scheduled Weekly Hours: 36 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.43 - $22.40 We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click sign in at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Healths PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!