Premium Billing Specialist

Job Description: The Premium Billing Specialist provides front-line support to Select Health Individual members and employer groups by assisting with billing and enrollment inquiries through phone and other communication channels. This role utilizes a general understanding of processes and policy requirements to help collect documentation, guide customers, and ensure accurate data entry in designated systems. While handling payments and navigating enrollment systems, the specialist maintains confidentiality and adheres to compliance standards to deliver a dependable and customer-focused experience. Essential Functions Provide exceptional customer support to Select Health Individual members through inbound calls and live chat. Coordinates with employer group representatives to reconcile basic account adjustments and facilitate accurate payment processing. Respond to inquiries and provide clear guidance on billing, enrollment, and account-related processes. Partner with internal departments to troubleshoot and resolve billing and enrollment concerns. Process member payments in accordance with established financial controls and compliance protocols. Assist members and agents in navigating enrollment platforms and accessing documentation while ensuring data privacy and regulatory compliance. Maintain accurate and detailed records of customer interactions and account updates. Evaluates member accounts to determine reinstatement eligibility and calculates outstanding payment requirements in alignment with billing policies and plan guidelines. Reviews and validates peer-submitted reinstatement requests to ensure accuracy, completeness, and alignment with established billing and enrollment standards. Adhere to internal policies and state/federal regulatory requirements. Consistently meet or exceed performance metrics including productivity, accuracy, and customer satisfaction. Skills Professional Phone Communication Health Plan Eligibility Knowledge Secure Payment Processing Accounts Receivable Written and Verbal Communication Customer Experience Excellence Data Privacy and Confidentiality Documentation and Recordkeeping Digital Literacy and System Navigation Typing Speed and Accuracy Proficiency in Microsoft Office Suite (Excel, Outlook, Teams) Stress Management and Resilience Task Prioritization Active Listening Techniques Time and Workflow Management Qualifications Minimum Qualifications Proven experience in a customer-facing role, preferably in healthcare or insurance. Strong proficiency in CRM systems and data entry, with attention to detail. Excellent communication and interpersonal skills across multiple channels. Demonstrated ability to multi-task, prioritize, and manage time in a fast-paced environment. Effective problem-solving skills and ability to remain calm under pressure. Preferred Qualifications Bilingual (Spanish Speaking) Background in healthcare finance or enrollment operations, including AP/AR, eligibility verification, or payroll. Experience with process optimization and negotiation. Strong organizational and analytical skills, including data collection and reporting. Physical Requirements Ability to read and interpret digital and printed materials, assess customer needs, and identify relevant tools and resources. Frequent verbal communication with team members and customers, requiring clear speech and active listening. Manual dexterity for computer use and equipment handling, including typing and navigating software platforms. Location: SelectHealth - Murray Work City: Murray Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $22.39 - $34.06 We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click sign in at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Healths PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!