Supervisor, Program Services

Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. General Job Description *The Supervisor of Program Services oversees day-to-day operations of specific programs/grants related to special population health engagement, counseling, case management, and health education services. In this role, job duties include managing direct and indirect reports, providing oversight of patient cases, tracking deliverables for assigned grants/programs, conducting data analysis and report writing, and providing support to Program Managers. May supervise 3 or more employees. The Supervisor of Program Services will also be responsible for building relationships with community partners and identifying new partners and new sites for providing services. In this role, the incumbent is expected to be flexible in fulfilling a variety of program roles for the day-to-day operations of specific programs/grants related to special population health engagement, counseling, case management and health education services for Family Health Centers of San Diego. Job Roles *Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce. *Coaches and counsels staff and administers appropriate disciplinary action in a timely manner. *Gathers, enters and analyzes data on programs, creating relevant and usable reports on program data and metrics. Consolidates data and produces relevant, meaningful, timely reports. *Identifies, builds, and maintains relationships with community partners, identifying opportunities for new community sites and community partners. *Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured. *Performs other duties as assigned. *Provides oversight of cases, reviewing and auditing case files, sitting in on appointments, and providing prompt and actionable feedback to subordinates. Manages walk-in patients, referrals, program education, and conducts one-on-one service recovery. May have a small case load of high-need clients or provide one-on-one services with clients. *Provides support to Program Manager, assisting with daily operations, managing staffing schedules, calendaring, and liaising with community partners, especially in regards to staffing community events and sites. *Provides/ensures staff receive all new hire and annual trainings on time. *Tracks deliverables for assigned program(s) on a regular basis, ensuring compliance with grant and departmental requirements. Education/Certifications/Licenses/Registrations * 3 years of work experience providing human services to high risk, medically underserved, or relevant community health populations required. * Bachelor's degree in Social Science field, Public Health, Healthcare Administration, or closely related field required. Master's degree in relevant field preferred. * Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements. *For the AOD Services Department (159) Only: Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training required. *For the AOD Services Department (159) Only: Valid certification from a California State Substance Use Disorders (SUD) Services certifying agency required. * Traveling between sites and other locations is occasionally required. Must have a valid California drivers license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California drivers license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy. Experience/Specialized skills (including Language) *Ability to work well in both a team-based environment and independently. *Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.). *Bilingual in English/Spanish preferred. *Demonstrated ability to be culturally sensitive and respect diversity. *Demonstrated project management and oversight skills. *Knowledge of supervisory practices and techniques, including performance management and employee development. *Strong analytical and problem solving skills. *Strong interpersonal and customer service skills. *Strong written and verbal communication skills. In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. 68,640.00 - 80,271.00 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness Employee Hub (gobenefits.net) About Us Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low-income and medically underserved. We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country. Anti-Discrimination Statement Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.