Overview: Provide support to Relationship Managers, Workout Officers, Collection Specialists and Legal Liaisons. Research, gather, prepare and validate appropriate documentation associated with the workout strategy. Primary Responsibilities: Support Workout and Collections facilitate work between the two groups. Upload new assignments to system of record, insuring all customer data and files are in place. Generate system maintenance requests in preparation for file hand-off/assignment. Coordinate the disposition of completed files based on department reporting. Scan and warehouse appropriately. Authorize or decline transactions through the overdraft process; prepare a management report to identify patterns of overdraft activity. Prepare payments received and/or deposit account offsets. Prepare check requests, demand letters, appraisal orders and bankruptcy proof of claims. Research, gather, prepare and validate appropriate documentation associated with the Workout strategy for legal and repossession referrals. Assist with the preparation of the Small Business Association default package, preparing payment histories, obtaining required documentation and providing ongoing research support throughout the claim process. Research the remediation cases as required for BSA/AML; update documentation in appropriate system. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports belonging and reflects the M&T Bank brand. Complete other related duties as assigned. Scope of Responsibilities: Interact with all levels of personnel across business lines (CAM Collections, Workout, Legal, and Recovery), BB Product, Regional Management, SBA, and CAM management staff. Work under general supervision. Work guided by bank rules and procedures or external regulations. Education and Experience Required: A combined minimum of 2 years higher education and/or work experience, including a minimum of 1 year customer service, customer facing or collections experience. Proficient personal computer skills, including word processing and spreadsheet software. Detail oriented. Strong verbal and written communication skills. Education and Experience Preferred: Bachelors degree. Banking or financial industry experience. Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in peoples lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&Ts affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Banks traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communitiescombining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values integrity, ownership, collaboration, curiosity, and candor drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&Ts Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice
