Food Safety and Quality Assurance Supervisor

Peetniks are passionate and authentic, learners and doers, committed to the pursuit of better. The only thing we love more than coffee is our people. The Food Safety and Quality Assurance Supervisor oversees day-to-day QA/QC operations in the roasting plant and acts as the FSQA Manager in their absence. This position will supervise the priorities and activities performed by the quality technicians. This is a hands on role. Salary $85,000 $95,000 Location Alameda, CA Onsite with Rotating Weekends KEY RESPONSIBILITIES: Leadership & Team Management Lead, develop, and performance manage a team of QA/QC Technicians across multiple shifts. Conduct Midyear and Annual Performance Reviews for all direct reports. Support onboarding of new, temporary, or seasonal employees. Act as a backup to the FSQA Manager when the FSQA Manager is out. Foster a culture of quality and compliance across the organization. Quality Assurance & Compliance Develop, implement, and maintain quality control programs, SOPs, and work instructions. Ensure compliance with GMPs, regulatory requirements, and third-party audit standards (FSSC, FDA, AIB, QAI, etc.). Assist in managing internal audits, trace exercises, and third-party audit preparation. Support pest control, environmental monitoring, as well as HACCP, Food Safety, Food Defense and other related programs. Data Management & Reporting Monitor and analyze quality metrics (defects, exceptions, complaints) Ensure accurate documentation and timely reporting of food safety incidents and corrective actions Collect, analyze, and report on quality assurance data and findings. Develop and maintain reporting tools for QA data. Maintain accurate records for operations and QA activities. Process Improvement & Operational Support Drive initiatives to improve product consistency, reduce waste, and optimize process. Coordinate & manage raw material receipts, non-conformance logging, and line trials for new materials. Monitor lab supply inventory and ensure timely replenishment. Manage scheduling and calibration of quality testing equipment. Oversee departmental housekeeping and ensure compliance with safety and sanitation standards. Training & Development Train QA employees on testing, hygiene practices, and quality control procedures. Ensure team proficiency in quality systems and compliance protocols. Participate in risk assessments and RCA meetings to identify hazards and develop mitigation strategies. KEY ATTRIBUTES NECESSARY FOR SUCCESS: A "Can Do" and resourceful attitude & ability to work with diverse teams is a must have to succeed in this role. Self-starter who is effective at problem solving. Ability to proactively identify potential risks and to solve problems to drive work forward. Excellent written and verbal communication skills targeted to varying audiences, including peers, Strong interpersonal skills and EQ with the ability to navigate diverse populations. Able & willing to roll-up sleeves to get the job done. EDUCATION &PROFESSIONAL QUALIFICATIONS: Bachelor's degree in quality assurance, Engineering, Science, Food Science, Microbiology, or related field required. Associate degree with relevant experience (10+ years) may be considered. Minimum 5 years of experience in quality assurance and food safety, preferably in food processing. Experience as a trained quality auditor and in managing third-party audits. Strong knowledge of HACCP, cGMPs (21 CFR 117), SQF, NOP Organic, Kosher, and other regulatory standards. HACCP and PCQI certification required. Proficiency with QA software (Redzone, D365) and ability to manage quality checks for SKUs and new product initiatives. Excellent written and verbal communication skills; bilingual English/Spanish is a plus. Strong interpersonal skills and ability to communicate across all levels of the organization. High attention to detail, organizational skills, and ability to manage multiple tasks. Team-oriented mindset with proven experience leading and supervising groups. Ability to inspire change and drive operational efficiency. Competence with computers, word processing, data entry, and basic spreadsheets. Familiarity with statistical tools (process control, data analysis, sampling, experimental design) preferred. Strong organizational skills and ability to prioritize. Project management skills preferred. Ability to lift and/or move up to 50 pounds (occasionally up to 75 pounds with assistance) Demonstrated ability to work independently and cooperatively with others. Ability to communicate effectively with employees and vendors. Ability to read, write, and follow written instructions in English. Familiarity with manufacturing ERP systems, D365 preferred. This description outlines the roles essential functions but may evolve with business needs. What We Offer: Were proud to offer a comprehensive package for full-time employees, including but not limited to: Recharge Time Paid vacation, holidays, and sick days. Health & Wellness Medical, dental, and vision coverage. Future You 401(k) plan with generous match program to help you save. Peace of Mind Life insurance, disability, and options for HSAs and FSAs. Everyday Perks Free coffee, fresh baked goods, and discounts. Growth & Support Career development and an Employee Assistance Program when you need it. The target annual base salary range for this position is $85,000 $95,000. The actual base salary offered will depend on a variety of factors, including the applicants qualifications, years of relevant experience, specific and unique skills, level of education, certifications or licenses, other legitimate non-discriminatory business factors, and the geographic location of the role. In addition to base pay, individuals in this position may also be eligible to earn bonuses. Additional Information At Peets, we believe in creating an inclusive workplace where everyone feels welcome. We are proud to be an Equal Opportunity Employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship status, disability, genetic information, uniform service, veteran status, or any other category protected under federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local ordinances. Peets is also committed to providing reasonable accommodation to job applicants with disabilities throughout the hiring process. If you need assistance or accommodation, please contact employeerelations@peets.com. Dont have time to check out the opportunities we are brewing up for you? Connect with us and tell us what you are interested in. Our purpose is the pursuit of better. Better coffee, for people and the planet. Our goal is to become the chosen brand by coffee lovers, globally. Its a hefty one, we know. It means having an unapologetic focus on high-quality coffee. It means earning our premium. And it means finding our voice with coffee lovers. Every day, our teams strive to deliver on our company's purpose better than they did the day before. Our values Curiosity, Accountability, Mastery and Inclusion guide us on this journey. We've learned that the secret to great coffee is the people who make it, and we apply the same care in selecting and preparing our teams as we do when crafting the perfect cup. Beyond Coffee, Peetniks are passionate supporters of our community and serving our local communities doesnt stop at the counter. Peet's employees take pride in supporting the neighborhoods where they live and work, through holiday donation programs and supporting non-profits at home and globally. We believe that Coffee thrives where people do. We support the communities where our beans are grown, lending hands and knowledge to make life and coffee better. Peetniks are passionate and authentic, learners and doers, committed to the pursuit of better. This is your opportunity to craft a path that matters with us!