Quality Investigation Manager

Date Posted: 2026-01-13 Country: United States of America Location: PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance: None/Not Required Pratt & Whitney is working to once again transform the future of flightdesigning, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, were seeking the people to drive it. So, calling all curious. Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title, a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future. Are you ready to go beyond? What You Will Do: Pratt & Whitney's Hot Section Module Center (HSMC) is looking for a Quality Investigation Manager who can collaborate effectively, lead by influence, and drive continuous improvement. Responsibilities: Lead the Escape Management Process by facilitating cross-functional Problem Resolution Teams (PRTs), assisting with population bounding, driving root cause investigations, and following up on corrective actions. Manage customer returns and aged restricted inventory within the clinic gating system. Improve RCCA (Root Cause and Corrective Action) proficiency across the organization. Publish and support clinic metrics, maintaining CORE (Customer Oriented Results and Excellence) discipline and certifications; maintain Quality Clinic and individual certifications. Foster strong relationships with internal and external stakeholders (Quality Engineers, Procurement, Program Quality, Product Recall, DCMA, and others). Qualifications You Must Have: Bachelors degree and minimum of 5 years of experience in an engineering, manufacturing operations, quality or closely related industrial environment or a Master's degree and 3 or more years of experience in an engineering, manufacturing operations, quality or closely related industrial environment Familiarity with the 8D RCCA process. Knowledge and understanding of continuous improvement tools such as Six Sigma and LEAN Proficiency in Microsoft PowerPoint, Excel, and SAP. US Citizenship required due to government contracts. Qualifications We Prefer: Certification in Red-X, Six Sigma, or a similar data-driven problem-solving approach. Knowledge of CORE tools and non-conforming material management processes. Project management, presentation, and strategic communication skills. Demonstrated ability to lead, influence, and collaborate across all levels of the organization. Learn More & Apply Now: In addition to transforming the future of flight, we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment. This role is: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidates work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the companys performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.