Security Operations Center Technician - General Services

About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $27.00 - $28.00 hourly. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule In this position, you will be required to work on-site at the Wellington Webb Building five days per week. The role has two available shifts, Monday through Friday: 7:30 AM 4:00 PM 11:30 PM 8:00 AM Who We Are & What Youll Do The Department of General Services is composed of three divisions: Facilities, Security & Surplus; Sourcing & Strategy; and Business Services. Together, we provide integral support to more than 40 City and County of Denver agencies, departments and offices. For more information on the Department of General Services, visit our website on Department of General Services The Security Operations Technician performs essential operations center work by answering and directing urgent calls through phone, text, and other communication methods. The Technician continuously receives and place calls in support of 16 cityowned facilities, documenting post checks and logging urgent, urgent, demanding, and emergency activity. This role serves as a first line of safety for all city agencies. Specifically, as the Security Operations Center Technician you will: Performs a high volume of telephone work for city agenciesincluding first responderscoordinating responses, contacting additional resources, and supporting urgent and emergency incidents. Monitors and validates facility, panic, and duress alarms using accesscontrol software and facilitates the appropriate safety response. Record keeping and filing Continuously monitors 100+ CCTV cameras to identify and document safety, security, or emergency issues requiring action. Uses multiple software systems simultaneously to maintain realtime situational awareness across all city facilities. Reviews and improves Security Operations Center workflows, policies, and procedures to support safe, consistent, and efficient operations. Determines when to escalate incidents to security teams, law enforcement, or other first responders based on training, protocols, and operational judgment. Coordinates response efforts among multiple city agencies and ensures all required followup actions are completed during critical events. Upholds the highest ethical standards and manages highly sensitive information, confidential materials, and unfolding lifethreatening situations with professionalism and discretion What Youll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: Critical decision making High-volume communication skills Situational awareness Alarm and incident assessment Technical Proficiency Process and policy understanding Simultaneous task management Required Minimum Qualifications Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Five (5) years of technical or administrative experience performing standard research and evaluation, case management, and/or implementing work processes. Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each year of experience required. License/Certifications: None Application Deadline This position is expected to stay open until 11/1. Please submit your application as soon as possible and no later than November 1st at 11:59 PM. About Everything Else Job Profile CA1715 Program Coordinator To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $26.84 - $40.27 Target Pay $27.00 - $28.00 hourly Agency General Services Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.