Customer Service Supervisor

Company: US1150 Buckhead Meat New Jersey (Division of Buckhead Meat Co) Sales Territory: None Zip Code: 08837 Travel Percentage: 0 Compensation Range: $55,200.00 - $82,800.00 The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. You may be eligible to participate in the Company's Incentive Plan. BENEFITS INFORMATION: For information on Syscos Benefits, please visit https://SyscoBenefits.com JOB SUMMARY The Customer Service Supervisor is responsible for the performance, training, and supervision of the Customer Service Department within the region. Responsible for ensuring department objectives are completed efficiently and accurately. Supervises sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities. Other areas of responsibility will involve direct communication with external customers, internal colleagues, and other distribution partners coordinating sales and service activities and overall customer service details. RESPONSIBILITIES Training and Supervision: Accurate onboarding of new employees for the Customer Service Department. Ensure team completes training programs to enhance team skills and productivity. Supervise daily operations and provide leadership and guidance to the team. Implementation of Department Objectives: Ensure teams achievement of goals and strategies to improve departmental performance. Monitor progress to ensure alignment with organizational priorities and objectives. Sales and Account Support Supervision: Work closely with employees to complete sales support and account-related activities within the department. Facilitate seamless coordination between sales and service teams for optimal results. Customer Satisfaction: Implement and maintain processes to provide exceptional customer service. Address customer concerns, ensuring prompt and satisfactory resolution. Communication and Coordination: Collaborate with external customers, internal colleagues, and distribution partners to optimize customer service activities. Coordinate sales and service functions, ensuring smooth execution of department initiatives. Communicate with Sales Management to address potential issues proactively and Identify sales opportunities to maximize sales penetration. Performance Monitoring and Improvement: Monitor and analyze Customer Service effectiveness reports (daily, weekly, and monthly) through performance reviews and continuous feedback Identify areas for improvement to develop, implement, and maintain procedures to enhance efficiency and service quality. Promote department goals and objectives through strategic planning and supervisory oversight. Manage the CMP process effectively. Problem-Solving: Could be required to make critical decisions independently, including: Weekly scheduling Hiring decisions (interviewing candidates) Providing direct coaching and feedback Implement policies and decisions made by managers EDUCATION High school diploma or equivalent, valid drivers license with a driving record that meets company insurability standards. Bachelors degree in Business, Business Administration, Management, Sales, Marketing, Hospitality or Culinary Arts preferred. EXPERIENCE 2 years of specialty experience or 5 years of relevant industry w/ sales management (managing a portfolio of business and people) experience. Familiarity with sales support and account management processes SKILLS Multitasking and Project Coordination: Ability to effectively supervise multiple projects and workstreams simultaneously. Customer Service Expertise: Familiarity with customer service activities and processes. Proficiency in supervising interdepartmental and cross-departmental communications to ensure smooth operations. Solid understanding of distribution warehouse operations and logistics. Technical Proficiency: Technologically adept, with experience using various tools and resources to enhance efficiency. Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) is a plus. Communication Excellence: Exceptional verbal and written communication skills, with a demonstrated ability to present information clearly and effectively. Proven ability to address and satisfy customer and colleague needs. Bilingual proficiency in English and Spanish is highly desirable. Leadership and Team Supervision: Ability to motivate, mentor, and supervise staff effectively. Experience in leading individuals, including training, development, and disciplinary actions. Strong decision-making skills to foster team success and handle department dynamics. Customer-Centric Focus: In-depth understanding of customer needs and a commitment to delivering exceptional service. Strong ability to resolve customer issues with professionalism and empathy. Exceptional organizational skills to prioritize and execute tasks efficiently. Adept at handling crisis situations with professionalism and composure. Time Management and Adaptability: Proven ability to prioritize tasks and manage competing responsibilities effectively. Resilience in adjusting to evolving customer and organizational needs while staying calm under pressure. #LI-DL1 OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. Were looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations. For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion. Information about our Sustainability program, including Syscos 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.