Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff. We are currently seeking a Patient Service Representative for City Heights FHC. Our PSRs are typically the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. They schedule appointments, collect specified payments, complete insurance eligibility verification and do a wide range of other duties that keep our clinics running. Location Details Hours: Monday through Friday, 8:30am 5:30pm (closed 12:30pm-1:30pm for lunch) Address: 5454 El Cajon Blvd. San Diego CA 92115 Location Website: https://www.fhcsd.org/city-heights-family-health-center Responsibilities Effectively manage the patient check-in and check-out process Perform identification verification, update patient insurance information, and ensure appropriate forms are completed accurately Collect specified co-pays and payments from patients Screen for eligibility and financial assistance Follow policies and procedures in collecting and handling cash Enter patient information into the Electronic Health Record accurately and promptly Confirm, request, and process referrals and authorizations for specialty services Contact patients to schedule appointments and make reminder/recall notifications Respond to customer billing and payment inquiries on an as needed basis Escalate billing issues as needed Regularly display a proactive approach to customer service Perform a wide range of general clerical tasks and other duties as assigned Requirements: High School diploma or GED equivalent required 1 3 years of experience in administrative, clerical support or customer service required. Experience in a healthcare environment preferred Bilingual preferred, not required. (Spanish, Arabic, Chaldean, Somalian, Creole and other languages as well.) Rewards: Full Time, $23-$27.49/hr Retirement Plan with 50% Employer Match Paid Time Off, Extended Sick Leave, and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49 If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness Employee Hub (gobenefits.net) About Us Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low-income and medically underserved. We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country. Anti-Discrimination Statement Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.
