Mortgage Document Review Specialist (Loss Mitigation Operations) - Hybrid

Overview: Mortgage Document Review Specialists receive, review, and prepare lossmitigation documentation, ensure files meet investor requirements, and package complete submissions for underwriting decisions. This role is fastpaced, accuracycritical, and central to our customers path to assistance without direct customer phone interaction. Youll partner closely with our Mortgage Assistance Call Center and Underwriting teams and help issue required status and compliance letters along the way. This team is a critical control point in the loss mitigation process ensuring every file meets investor and regulatory requirements before underwriting makes a decision. Your work directly supports timely, compliant customer outcomes. What Youll Do: Own the document intake: Receive and compile lossmitigation packages from customers and internal partners; validate completeness and accuracy. Apply investor requirements: Interpret investor waterfalls and verify all required items are present (e.g., hardship letter, bank statements, pay stubs, alimony agreements, evidence of Social Security/pension income, and other investorspecific documents such as FHA requirements). Verify income & financials: Identify and confirm proof of income across financial documents and ensure data integrity. Close gaps quickly: Request missing or additional documentation to keep files moving; document all actions clearly. Coordinate internally: Communicate with the Mortgage Assistance Call Center and Underwriting to prepare files for decision. Manage compliance communications: Generate and send required status and regulatory/compliance letters at the right stages. Uphold controls & standards: Adhere to Company and regulatory policies, operational risk controls, and internal control standards; support timely remediation of audit/regulatory findings. Contribute broadly: Perform other related duties as assigned in a highvolume, deadlinedriven setting. Who Thrives Here: Detailoriented doers who enjoy checklistdriven processes and keeping complex files organized. Fast, focused multitaskers comfortable with high volume and firm timelines. Team players who communicate clearly with internal partners and follow through. Backgrounds that translate well include call center, branch banking, office/operations, collections, or other criticalthinking roles. Education and Experience Required: A combined 2 years of higher education and/or work experience. Education and Experience Preferred: Strong attention to detail, organization, and time management in a highvolume environment. Ability to multitask, prioritize, and work selfdirected with accountability. Clear written communication and followup skills. Proficiency with general personal computing, including word processing and spreadsheets (e.g., Word/Excel). Experience in mortgage servicing, loss mitigation, or collections (helpful but not required). Prior experience in call centers, branch banking, or backoffice operations. Work Model & Location: This is a hybrid role requiring four days in-office per week. Eligible candidates must live within reasonable commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068. Work Schedule & Availability Requirements: Standard Hours: Monday-Friday, 8:00am-5:00pm. Temporary Overtime Requirements (due to current volume): Please note the below overtime requirements are temporary and will be lifted once department volume returns to normal and staffing is fully in place. Two Saturdays per Month: 8:00am to 12:00pm. Two Mondays per Month: Extended 10-hour workdays. Why M&T: Were committed to a culture of belonging, strong risk management, and doing whats right for our customers. Youll gain exposure to mortgage assistance operations, underwriting workflows, and compliance building a foundation for career growth across operations, servicing, and beyond. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in peoples lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&Ts affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Banks traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communitiescombining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values integrity, ownership, collaboration, curiosity, and candor drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&Ts Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice