Club Sports Customer Service Student Worker

Provide support as directed by designated supervisor. Customer Service Support Perform opening and closing duties for the LaHaye Ice Center. Greet and assist guests visiting the facility for rink viewing, events, practices, meetings, and other activities. Provide professional and courteous customer service to all patrons. Communicate effectively with full-time staff regarding scheduled visitors, meetings, and facility activities. Work effectively as a team member while embracing and promoting Liberty University's mission. Front Desk Operations Monitor and record entry of guests, students, faculty, staff, and alumni utilizing the facility. Maintain accurate visitor records and daily participation data. Assist with guest check-in procedures and provide facility information as needed. Track facility usage for reporting and operational purposes. Package and Mail Handling Receive, sort, and distribute incoming packages and mail for LaHaye Ice Center staff and Club Sports personnel. Notify appropriate staff members and coaches of package arrivals. Deliver packages and correspondence to designated offices when necessary. Phone and Customer Communication Answer incoming calls for the LaHaye Ice Center and Club Sports. Provide accurate information regarding: Coach contact information Hockey camp programs Public skating schedules Open hockey and freestyle sessions Ice rental opportunities Hockey game schedules and ticket information General facility operations and events Direct calls and inquiries to the appropriate department or staff member. Payment Processing Process payments using approved university point-of-sale systems. Complete transactions for: Club Sports team dues Team apparel and merchandise purchases Concessions Public event admissions, including public skate, open hockey, and freestyle sessions Facility rentals and other approved charges Maintain accuracy in cash handling and transaction processing procedures. Administrative Support Assist staff and coaches with various administrative responsibilities, including: Updating university scheduling systems Maintaining facility scheduling documents Creating and modifying documents, spreadsheets, and reports Assisting with customer service communications and operational records Ensure records and documentation are maintained accurately and professionally. Event and Facility Support Assist with facility events, competitions, games, camps, and special programs as needed. Support concessions operations during designated events. Provide event staffing assistance, including guest services and operational support. Assist with setup, breakdown, and general event logistics when assigned. Additional Duties Perform other duties as assigned by supervisory staff. Maintain a professional appearance and positive attitude while representing Liberty University and Club Sports. Required Qualifications Strong customer service and interpersonal skills. Excellent verbal and written communication skills. Basic computer proficiency, including Microsoft Office applications. Ability to multitask and manage responsibilities in a fast-paced environment. Strong attention to detail and organizational skills. Ability to work independently and collaboratively as part of a team. Commitment to supporting the mission and values of Liberty University. Physical Demands Ability to sit, stand, and walk for extended periods. Ability to lift and carry items up to 25 pounds on an occasional basis. Ability to perform duties in a recreational and event-based environment. Driving Requirements If travel is required in the performance of assigned duties, the use of a personal vehicle or Liberty University vehicle may be necessary. Employees must maintain: A valid driver's license. An acceptable driving record as determined by DMV review. Liberty University Driving Approval. Current automobile liability insurance. Proof of all required documentation must be provided before operating a vehicle for university business. Additional information on Work study may be found here. Time Type Part time Location Onsite Pay Rate Starting at $12.77 Student employees are paid at least the current Virginia minimum wage per hour. Pay may vary by position and department based on job responsibilities, required skills, available funding, and market conditions. The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The Universitys hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the religion component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs. Before you begin an application, please review our application process. Come develop and improve valuable skills to use throughout your career by working at LU! We have many positions open that provide opportunities for students to serve the local Lynchburg community. Many offer flexible schedules to allow students to attend classes and complete their coursework. Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been Training Champions for Christ since 1971. As one of the nations largest Christian universities, Liberty employs a diverse community of faculty, staff, and student professionals who are united by a shared mission and commitment to excellence. Through their dedication and service, Liberty employees help create a collaborative, faith-driven environment that supports meaningful work and lasting impact.