Parking and Transportation Customer Service Representative

Apply now to join FAU on its race to excellence. For more information on everything FAU has to offer, please visit www.fau.edu/jobs. Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account. Position Summary: Florida Atlantic Universitys Business Services is seeking a Parking and Transportation Customer Service Representative - Boca Raton, FL. This position reports to the Associate Director of Parking and Transportation and will be responsible for providing first-line customer service to students, faculty, staff and visitors regarding general parking and transportation matters. Summary of Responsibilities: Provides first-line customer service to students, faculty, staff and visitors regarding general parking and transportation matters. Provides day-to-day contact, interaction, standard policy/procedural information. Performs routine problem resolution on matters pertaining to parking and transportation issues. Oversee direct front-desk customer assistance in a high volume, fast-paced environment; directs and provides information to customers; calmly facilitates the resolution of customer complaints in an often-volatile environment. Establishes and manages faculty/student accounts, as appropriate to the individual position, within the prescribed policy and procedural guidelines. Handles and monitors account transactions and associated documentation; investigates and resolves or refers account problems and discrepancies as appropriate. Research and resolve customer issues or recommend solutions to management. Monitors all incoming communications via email or telephone and either respond or refers to appropriate responder for resolution. Maintains vigilance with respect to potential security problems, such as fraud or inappropriate customer behavior, and alerts and coordinates with management, security personnel, and/or police, as per established procedures in the event of a security situation. Maintains records of service desk transactions and prepares routine and ad-hoc activity reports to management, as required. May provide specified customer services in locations remote to the central office, as appropriate to the objectives and requirements of the individual position. Performs miscellaneous job-related duties as assigned. FAU Benefits and Perks: If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. State retirement options including tax-deferred annuities and Roth 403(b) plans. State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php Sick Leave Pool Program Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at Presidents discretion). Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php Explore Living in Palm Beach County: The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: www.bdb.org/apartments Minimum Qualifications: High School diploma and 5 years of work experience directly related to the duties and responsibilities. Knowledge, Skills and Abilities Required: Must have computer knowledge, experience with MS Office Suite, Excel, Outlook, Teams and ability to learn various software related to Parking and Transportation processes. Must have customer service experience. Salary: $42,000.00 per year. College or Department: Parking and Transportation Location: Boca Raton Work Days and Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. Application Deadline: 2026-06-17 Special Instructions to Applicant: APPLICATION DOCUMENTS REQUIRED: Cover Letter Resume OFFICIAL SEALED TRANSCRIPTS REQUIRED: Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment. PRE-EMPLOYMENT SCREENINGS REQUIRED: Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check. REQUEST FOR ACCOMMODATIONS: Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1. Florida Atlantic University is where your future begins. With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply. To learn more about the vision and mission of FAU, please visit: www.fau.edu In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial. To contact Recruitment Services, send an e-mail to jobs@fau.edu. Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination. If you require an accommodation to participate in any part of the recruitment process, please contact Florida Atlantics Office of Civil Rights and Title IX at 561-297-3004 or send an email to accomodate@fau.edu. To contact Human Resources, please call 561-297-3057 or email jobs@fau.edu. For communications assistance, call 7-1-1. Clery Act Information Consumer Information Visit Florida Atlantic's Consumer Information page for more information about financial aid, its campus, facilities, student athletes, campus security, fire safety, as well as preventing drug and alcohol abuse. Paper copies are available upon request by contacting the Office of Student Financial Aid. Florida Statute 1010.35 - Screening Foreign Researchers Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicants 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).