Senior Salesforce Administrator

Senior Salesforce Administrator CRM - Salesforce Solutions III US Exempt Regular Full time Stateside Exempt 3.4 Salesforce Administrator CRM - Salesforce Solutions Full-time, Exempt Regular, Pay Grade 3.4 Location: Hybrid (Occasional onsite presence required in Adelphi, MD) Summary: The Senior Salesforce Administrator serves as a technical leader and declarative expert, leveraging advanced Flow capabilities to engineer scalable solutions across the Salesforce ecosystem. You will spearhead critical projects and mentor a team of administrators, fostering a collaborative environment that prioritizes support, innovation, and continuous operational improvement. Blending hands-on engineering with strategic oversight, you will partner with cross-functional stakeholders to deliver secure, high-performance outcomes that drive business success. Duties and Responsibilities: Design, build, and implement Salesforce solutions using declarative technologies (Flows, custom objects) while identifying opportunities for automation to ensure performance, scalability, and security. - 30% Serve as the Technical Lead on projects, collaborating with Architects and business stakeholders to translate requirements into scalable solutions that align with strategic goals. - 20% Mentoring Administrators and fostering a supportive environment that encourages independent problem-solving and professional growth.- 15% Maintain high system standards by leading peer reviews, unit testing, and expert-level troubleshooting, supported by comprehensive technical documentation to ensure long-term sustainability. - 15% Act as a technical consultant for Business Analysts and Project Managers, bridging the gap between business needs and technical capabilities to ensure project success. - 10% Drive thought leadership and continuous improvement by staying current with Salesforce updates and organizing training initiatives (webinars, lunch-and-learns) to elevate the teams expertise. - 10% Skills (specific, learned abilities to perform tasks): The role requires proficiency in translating business requirements into technical solutions, distinguishing user requests from underlying true needs, and reconciling conflicts from multiple sources. Candidates must possess deep knowledge of general CRM architecture, SFDC methodologies, and security protocols, ensuring code quality through peer reviews and unit testing. Excellent written and verbal communication skills are essential for engaging with stakeholders at all levels, managing expectations laterally and upwards, and fostering a collaborative culture. Education & Experience Requirements: Education: Bachelor's Degree Experience: Candidates must have 5-7 years of experience acting as a Technical Lead and mentoring Salesforce teams, including contractors, while overseeing multiple projects to ensure alignment with company objectives and timelines. Work history should demonstrate success in Agile or Scrum environments using tools such as Jira or Azure DevOps. Technical delivery expertise is required in Service Cloud, Omni-Channel, and Case Management, alongside a proven track record in declarative development including Flows, automation, and maintaining comprehensive documentation of system configurations. Candidates must demonstrate the ability to design and implement new processes, facilitate user adoption, and assess the impact of new requirements on Salesforce and all upstream and downstream applications. Certifications: Salesforce Certified Administrator, and Salesforce Certified Platform App Builder certifications. Preferred Experience Requirements: Education: Bachelor's Degree Experience: Preferred candidates will demonstrate advanced solutioning capabilities and a strategic, big-picture design mindset similar to that of a Architect. Experience should encompass a broad range of Salesforce clouds, specifically implementing or managing Education Cloud, Experience Cloud, and/or Data Cloud. Candidates should possess a holistic business insight to align complex configurations with organizational goals, providing high-level architectural guidance and assessing long-term data impacts across the ecosystem. Additional desired skills include knowledge of Einstein Analytics and Marketing Cloud, strategic process automation, and the ability to execute cutting-edge solutions for operational efficiency. Certifications: Preference will be given to candidates holding the Salesforce Certified Advanced Administrator, Salesforce Certified Business Analyst, Salesforce Certified Experience Cloud Consultant, Salesforce Certified Education Cloud Consultant, and Salesforce Certified Service Cloud Consultant certifications. All submissions should include a cover letter and resume. The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. Workplace Accommodations: The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGCs Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. Benefits Package Highlights: Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked. Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD. Flexible Spending Accounts: Available for medical and dependent care expenses. Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS). Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds. Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated. Hiring Range: $100,000.00 - $115,000.00 UMGC is not just a great place to learn. It's also a great place to work. The university offers an array of career options, along with ample opportunities for growth and advancement. Explore the broad range of faculty and staff positions and become a member of the UMGC community.