Location: 4224 Ridge Lea Road - Amherst, New York 14226 We are not your typical Collections team! At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering professional and courteous service to them. KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more. In this role, you will spend 90% of your day on the phone, helping our clients to bring their accounts to active and offer solutions. Location: This is a hybrid role where you will be asked to work on site at least one day per week (typically Fridays) with the other work being from home. Hours: You could be asked to work one night shift from 12:30pm-9:00pm and four-day shifts of 8:00am-4:30pm. Also - Saturdays from 8:00am-12:00pm. When you work a Saturday, you will get four hours off during the week. You can typically expect to work at least 2 Saturdays per month. Equipment is provided. JOB SUMMARY Engage with commercial clients via phone to resolve account delinquencies and provide professional, solutions-oriented service. ROLES AND RESPONSIBILITIES - Communicate with clients primarily by phone to help resolve account delinquencies. - Provide courteous and effective service, offering solutions to bring accounts current. - Handle high transaction volumes accurately and efficiently. - Meet established production goals and deadlines. - Manage and diffuse challenging client situations independently. - Collaborate as part of a team and assist in training new staff as needed. REQUIRED QUALIFICATIONS -High School Diploma or GED equivalent -At least 1 year of customer service experience. - Excellent verbal and written communication skills. - Strong interpersonal and leadership abilities. - Ability to work independently and as part of a team. - Proficient in handling pressure and meeting deadlines. - Analytical skills for research and problem solving. - Exceptional attention to detail. - Demonstrated ability to handle multiple tasks accurately. QUALIFICATIONS NICE TO HAVE - Previous experience training or mentoring others. - Adaptability to changing environments. COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $20.00 to $24.00 per hour depending on location and job-related factors such as level of experience. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 08/23/3202 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. Youll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.
