IT Endpoint Manager Senior

University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penns distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of Americas Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title IT Endpoint Manager Senior Job Profile Title Information Technology Manager Senior Job Description Summary Information Systems & Computing (ISC) is the University of Pennsylvanias central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penns numerous Schools and Centers build their unique tools and capabilities. ISCs 300-plus employees work closely with the Universitys IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penns IT community, faculty, staff and students in support of an environment of discovery and progress. ISCs focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals. Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/. ISCs HireIT Services team delivers best-in-class IT services in a matrix environment to clients across various campus organizations. HireIT interacts daily with clients who have different levels of technical expertise and provides them with top-tier support and consulting. This requires independent judgment, a professional demeanor, and superior technical ability. The goal of the team is to form trusting professional relationships with our clients. The Endpoint Manager leads the strategy, governance, and daily operations of endpoint management, security, and patching across HireIT clients endpoint fleet, including Windows and macOS devices. This role combines people leadership, technical expertise, and crosscampus coordination to ensure secure, reliable, and compliant enduser computing services. The manager serves as a subject matter expert, directs a team of endpoint specialists, and partners closely with the Office of Information Security, HireIT Desktop Support, and distributed IT units. Job Description Job Responsibilities Lead and manage the endpoint management team, overseeing OS and application updates, software packaging, deployment, troubleshooting and ticket queue management and serving as a Tier 3 escalation point for complex issues. Own the endpoint patching lifecycle, including strategy, governance, testing procedures, documentation, and maintenance windows. Evaluate emerging technologies and endpoint management to improve service delivery, security posture, automation, and for professional development. Provide strategic planning and guidance for stakeholders, including development and maintenance of a technology roadmap for HireIT and its clients. Collaborate with the Office of Information Security to prioritize vulnerabilities, approve patching exceptions, define compensating controls, and drive remediation efforts. Publish patch compliance metrics, risk summaries, and operational reporting for leadership. Manage projects involving clients, vendors, and university IT partners; participate in campuswide project teams, task forces, and user groups. Mentor and develop staff, contributing to team growth, documentation, knowledge base content, and client communications. Drive continuous improvement, operational excellence, and endpoint hygiene through process rigor and performance monitoring. Occasional coverage for evenings, weekends, and recognized University holidays may be required. Qualifications Bachelor's degree in IT, Computer Science, Cybersecurity and 4 to 6 years of experience or equivalent combination of education and experience is required At least 46+ years of experience in endpoint management, including at least 2 years in a leadership role Prior management experience with demonstrated success leading and developing technical teams, managing operational performance, and providing strategic direction in an enterprise IT environment. Strong experience with endpoint management, patching, security, and virtual platforms including BigFix, Jamf, MECM/SCCM, CrowdStrike, Azure Virtual Desktop (AVD), or equivalent Knowledge of Windows and macOS update mechanisms and software deployment practices Experience with automation and packaging tools Excellent communication, project management, and crossteam collaboration skills Preferred: Experience in higher education or similarly complex, distributed environments Experience with reporting, dashboards, or analytics tools Familiarity with zerotouch provisioning technologies. Job Location - City, State Philadelphia, Pennsylvania Department / School Information Systems and Computing Pay Range $100,000.00 - $120,000.00 Annual Rate Salary offers are made based on the candidates qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the jobs level. Internal organization and peer data at Penn are also considered. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law. Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your familys health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans to help you save for your future. Penns Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with familywhatever your personal needs may be. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when youre newly hired, you wont have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting. Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. Thats why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance. Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally. University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the Universitys libraries and athletic facilities, or visit our arboretum and art galleries. Theres always something going on at Penn, whether its a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, youre right in the middle of the excitementand you and your family can enjoy many of these activities for free. Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks. Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures. Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements. Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household. To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay The University of Pennsylvanias special character is reflected in the wide variety of backgrounds, experiences, and perspectives of the Penn community. We seek talented faculty and staff who will constitute a vibrant community and help create an educational and working environment that best supports the Universitys commitment to excellence in teaching, research, and scholarship. The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status, or any class protected under applicable federal, state or local law.