End User Computing Engineer

We are recruiting for a motivated End User Computing Engineer to join our team! We are here for lifes journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department Information Technology Job Summary The End User Computing (EUC) Engineer is responsible for designing, supporting, maintaining, and optimizing the hospital's end user computing environment to ensure clinicians, staff, and administrators have reliable and secure access to technology resources. This role provides advanced technical support for endpoint devices, operating systems, applications, and mobility solutions, with a strong focus on delivering a stable, compliant, and user-friendly experience in a healthcare setting. The Engineer partners closely with clinical and non-clinical teams to address technology needs, troubleshoot complex issues, and contribute to projects that enhance patient care through technology. Essential Functions: Endpoint Deployment & Configuration o Build, configure, and deploy desktops, laptops, tablets, thin clients, and mobile devices using enterprise imaging and management tools. o Ensure devices meet hospital security, compliance, and operational standards prior to release. (15%) Advanced Technical Support o Provide Tier II/III support for escalated incidents, service requests, and problem management activities. o Troubleshoot complex hardware, software, and peripheral issues in clinical and administrative environments. o Partner with EUC Support and Help Desk teams to ensure resolution and knowledge transfer. (15%) Systems & Application Management o Administer and support Microsoft 365, Intune, SCCM, and other enterprise endpoint management solutions. o Package, test, and deploy applications, patches, and updates to the endpoint environment. o Maintain and optimize Group Policy Objects (GPOs), login scripts, and device configurations. (15%) Healthcare Technology Integration o Support clinical workstations, Workstations on Wheels (WoWs), printers, and medical-grade peripherals. o Collaborate with clinical application teams (e.g., Epic Analysts, Nursing Informatics, Clin. Apps) to ensure endpoint compatibility, performance, and workflow support. (15%) Security & Compliance o Enforce endpoint security policies, including encryption, endpoint detection and response (EDR), conditional access, and mobile device management. o Participate in vulnerability remediation, patch management, and compliance reporting activities. o Support HIPAA and other regulatory requirements by ensuring endpoint security and data protection measures. (15%) Project Participation & Execution o Contribute to enterprise IT projects such as operating system upgrades, device lifecycle refreshes, and mobility initiatives. o Assist with design, testing, and rollout of new endpoint standards, technologies, and configurations. o Document project deliverables, lessons learned, and standard operating procedures. (10%) Documentation & Knowledge Sharing o Develop and maintain technical documentation, standard operating procedures, and knowledge base articles. o Provide technical training and guidance to junior staff and end users as needed. (10%) Continuous Improvement o Monitor system performance, identify recurring issues, and recommend solutions to improve reliability and efficiency. o Stay current with emerging EUC technologies, industry best practices, and healthcare IT trends. (5%) Education: Bachelor's Degree Information Technology, Computer Science, or related field required; equivalent work experience accepted. Work Experience: 7-9 years of IT experience with at least 5 years focused on end user computing required. Knowledge, Skills and Abilities: Proficiency in Microsoft 365, Windows Operating Systems, Intune, SCCM, Active Directory, Group Policy. Experience with mobile device management (MDM/MAM), such as Intune, JAMF or Citrix XenMobile. Familiarity with clinical workflows and healthcare endpoint technologies. Strong troubleshooting skills in hardware, OS, and application environments. Shift Varies (United States of America) Work Type Regular Salary $88,800.00 - $137,700.00 / yr Benefits Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans Free RTD EcoPass (public transportation) On-site employee fitness center and wellness classes Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education & development opportunities including career pathways and coaching Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer Our Values Respect Belonging Accountability Transparency All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denvers 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation. As Colorados primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. Applicants will be considered until the position is filled. Denver Health was founded as City Hospital in 1860 to serve the health care needs of the rapidly developing city of Denver. Since then, we have grown alongside the community to become a complete health care system, proudly providing care for all residents -- at every point in their lives. We believe healthy people are the foundation of a vibrant community, and Denver Health has been treating and healing the people of Denver for more than 160 years. Today, Denver Health delivers preventive, primary and acute care services. We are committed to making our community a healthy place to live, work and raise a family. Youll see that commitment in the programs we offer, through the care we provide and in our determination to achieve continuous improvement so our community always has the best care available. As a comprehensive, integrated organization, we provide hospital and emergency care to the public, regardless of ability to pay. This integration promotes continuity of care for each patient and assures health care that is delivered in the most efficient, cost-effective setting. We care for: thirty-three percent of Denver's population annually; Denver Health sees nearly 1,200,000 total patient visits annually. one in three Denver-area children each year. the needs of special populations such as the poor, uninsured, pregnant teens, persons addicted to alcohol and other substances, victims of violence and the homeless. As Colorado's primary safety-net institution, Denver Health has provided uncompensated care and serves as a model for other safety net institutions across the nation.