Experience Services Concierge

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Experience Services Concierge is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service. This GE Healthcare-facing role combines passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Concierge will increase engagement and partnership between JLL, service partners, and GE Healthcare to provide superior service delivery while implementing workplace experience programs. Key Responsibilities Workplace Experience & Service Delivery Serve as the primary point of contact for all GE Healthcare employee inquiries, issues, troubleshooting, and feedback related to workplace services Execute Concierge services in accordance with SLAs, standard processes, and GE Healthcare Workplace Without Limits brand standards Receive and respond to all requests within one day, including personal follow-up to ensure GE Healthcare satisfaction Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors Guest Management & Security Support Verify visitors access and support the visitors host by escorting them into the facility in a safe and proper manner Adhere to Lobby Area Standards and maintain professional reception environment Communication & Stakeholder Engagement Maintain Concierge site communication channels and respond to requests in timely manner Ensures accuracy, consistency, and professionalism in all guest-facing materials including signage, digital screens, and pre-arrival communication Support the communication lead with weekly and monthly concierge communications, including assisting with content research, sourcing and distribution for site newsletters, alerts, and service updates Communicate campus updates to workplace stakeholders Collaborate with the communication lead to maintain accurate welcome FAQs, site maps, and general site signage, ensuring a frictionless experience for employees and guests Manage a site engagement calendar promoting a culture of inclusivity Meeting Coordination & Event Support Manage conference room bookings and resolve scheduling conflicts Pre-meeting preparation and meeting room set-up coordination Support the meeting hosts as needed by coordinating catering orders and delivery Offer first-level support for AV and technology needs, both on-site and virtually Assist with GE Healthcare campus events to ensure flawless delivery and community engagement Facility Standards Ensure workspaces (offices, desks, conference rooms, mailroom, pantries) are properly stocked and maintained Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management Maintain the security processes and protocols for the GE Healthcare occupied spaces JLL concierge will support the site emergency response procedures. However, JLL concierge shall not act as a first responder during emergencies. Strategic Initiatives Work with key account stakeholders to organize and operationalize engagement events Facilitate Workplace Experience Programs including Journey Mapping Engage in continuous improvement and innovation initiatives Identify potential risks and escalate appropriately Collaboration & Partnership Build connections and network throughout the hospitality industry to elevate guest experiences. Required Qualifications Minimum 1-2 years of customer service or hospitality experience Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook) Other Qualifications Genuine passion for creating experiences that exceed expectations Flexibility and positive attitude in managing shifting daily priorities Excellent communication skills with the ability to provide professional spoken and written interactions Fluency in English required Strong multitasking and prioritization abilities while maintaining consistent, elevated guest experiences and accuracy Work Schedule: Monday - Friday, 8-hour day shift, onsite position Salary/Comp: $23.50 - $25.50 per hour This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship. Estimated compensation for this position: 48,880.00 53,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site Waukesha, WI Job Tags: Audiovisual Equipment, Audiovisual Equipment, Business Office, Client Facing, Client Relations, Collaborating, Communication, Community Outreach, Concierge Services, Continuous Improvement, Emergency Response, English Language, Facility Management, Food Services, Hospitality, Interpersonal Communication, Interpersonal Relationships, Mandarin Chinese Language, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Multilingualism, Multitasking, Occupational Safety and Health {+ 19 more} If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. 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Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. 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