Banking Services Operations Associate IV - Commercial Lending Support

Overview: Supports all business units across the Banks footprint for inquiries of all commercial products and systems through a toll free support line and email requests, including fee workbook processing. Maintains a high level of customer service, quality loan processing within the guidelines of Commercial Lending Operations (CLO) procedures, Corporate policies, and Compliance, Audit and Legal requirements. Works with business partners to ensure loans continue to perform per loan documentation. Provides Internal CLO support through exception processing reports and base rate processing. Completes special asset processing and collaboration with Customer and Asset Management. Primary Responsibilities: Serve as first point of contact support into CLO for all inquiries, including how to direction, general questions and loan research through email and internal support line. Complete research of mid to high complexity of all Commercial Lending processes and loan documents. Complete mid to high level loan analysis and document review over a wide range of document types. Serve as internal customer service contact for business partners at all levels for CLO. Provide mid to high level analysis and judgment-based work of a range of Commercial Lending products and attributes. Review mid to high level escalation or special requests over a wide range of Commercial Lending products and attributes. Provide mid to high level support of all business lines within CLO. Maintain cross-training and knowledge of all CLO groups to communicate with high level of understanding and provide support as needed. Maintain an understanding of multiple systems, businesses and product lines to support activities completed. Reviews procedures across CLO to identify process gaps while researching loan issues; advise management accordingly. Provide guidance and training to less experienced personnel. Maintain critical reports that trigger communications with the business line and requiring an in-depth review of loan documents and discussions with credit contacts. Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: Supervisory/Managerial Responsibilities: None Education and Experience Required: Associates degree and a minimum of 1 years related work experience, or in lieu of a degree, a combined minimum of 3 years higher education and/or work experience, including a minimum of 1 years related work experience In lieu of degree, 2 years of general work experience Education and Experience Preferred: Bachelors degree Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in peoples lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&Ts affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Banks traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communitiescombining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values integrity, ownership, collaboration, curiosity, and candor drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&Ts Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. HR Career Site Privacy Notice