Client Services Manager

Who We Are: HUB International is a leading global insurance brokerage providing a broad array of property and casualty, life and health, employee benefits, investment, and risk management products and services. At HUB, we believe in empowering our employees, investing in their development, and fostering a collaborative and inclusive work culture. Join our team and be part of a growing organization that values integrity, innovation, and service excellence. Position Summary: The Client Services Manager plays a critical leadership role within HUB International, responsible for overseeing and optimizing the administrative functions that support our client services teams. This position ensures operational efficiency, compliance, and consistency across administrative workflows, while also contributing to an exceptional client experience. The ideal candidate is process-driven, detail-oriented, and passionate about supporting high-performing teams. Key Responsibilities Lead, manage, and develop administrative support staff within the Client Services division, including onboarding, training, and performance management. Streamline and oversee day-to-day administrative operations, including document management, policy processing, client correspondence, and internal service workflows. Collaborate with Account Managers, Account Executives, and Producers to ensure efficient administrative support for client service delivery. Identify opportunities to improve processes, reduce inefficiencies, and implement best practices across administrative operations. Ensure compliance with internal procedures, industry regulations, and client-specific requirements. Maintain communication with 403(b) vendors. Monitor service level agreements and key performance indicators related to administrative support. Act as a liaison between branch operations, service teams, and other internal departments to support seamless communication and operational alignment. Participate in system implementations, upgrades, or changes, including testing and training administrative staff. Qualifications 3+ years of experience in client services, or administrative operations, with 2+ years in a supervisory or managerial role preferred. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with insurance management systems (Vertafore Epic preferred). Excellent organizational, communication, and interpersonal skills. Proven ability to lead, motivate, and manage a team in a fast-paced, deadline-driven environment. Demonstrated analytical and problem-solving skills with attention to detail. Ability to prioritize and manage multiple tasks and projects effectively. Bachelor's degree or equivalent work experience preferred. What We Offer Competitive compensation and benefits package $60,000-$65,000 per year plus 6% yearly discretionary bonus Medical, Dental, Vision, 401k match, company paid STD & Life Insurance, Parental Leave. Comprehensive wellness and employee assistance programs Career advancement and development opportunities A dynamic and collaborative work environment HUB Cares: Company-wide initiatives supporting our communities Join HUB International and be part of a growing team that puts people first. #LI-DH1 Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: Bachelor's degree (4-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, were HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUBs vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.