Associate, Intake Coordinator, Threat Management

Associate, Intake Coordinator, Threat Management Capital Ones Global Workplace Services (GWS) team is a dynamic organization where growth matters as much as our ability to provide safe, welcoming spaces and extraordinary experiences. Our commitment extends beyond solutions; it embraces a culture of belonging and care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple bring ingenuity, simplicity and humanity to an industry ripe for change. We are seeking an Associate, Intake Coordinator to join our GWS Team. The GWS Threat Management Team (TMT) is responsible for the assessment and management of workplace violence prevention incidents, assessing external and internal threats, and supporting a variety of corporate and retail security threats and concerns. The Threat Management Team has oversight of policy, plans, training, screening, threat assessment and management, incident analysis, summary reporting and continuous review/mitigation of threats and workplace violence issues. The Associate, Intake Coordinator, Threat Management will be responsible for the intake and triage of workplace violence (WPV) concerns; direct and indirect threats against associates, assets, and the business which may include harassing and threatening communications, social media posts, and other incidents. The primary responsibilities of this role are: Review and triage all incoming threat related cases Evaluate threatening communications Leverage internal and external data to analyze threats Conduct exit risk reviews Conduct follow ups to ensure complete and accurate case information Collaborate with internal and external partners Manage confidential case data and other privileged information Decisioning on case type and ownership, frequently with limited information Enter reports into the case management system Maintain internal documentation Position requirements: Possess strong decision-making ability and pay close attention to detail Ability to receive communications regarding individuals who are frustrated, angry, or in crisis - ability to utilize critical thinking and communication skills to triage & prioritize a response and determine need for TMT assessment (credible threats, escalating behaviors, etc.) Ability to manage and prioritize several responsibilities at once Effectively share information with appropriate partners in a time sensitive manner Possess critical thinking skills Review current processes, contribute ideas for improvements, and own/partner on implementation Self-motivated and able to work autonomously Possess excellent written and verbal communication Possess a familiarity with retail bank and corporate office security Possess a high degree of integrity Successfully complete ongoing training in threat assessment and workplace violence Perform other related work as assigned Required Qualifications: High School Diploma, GED or equivalent certification At least 2 years of Customer Service experience At least 2 years of experience working with individuals in crisis or in a client-facing role requiring conflict resolution, de-escalation, or support services. Preferred Qualifications: Bachelor's Degree D3 experience Open source intelligence experience Proficiency with basic computer applications and case management or record-keeping systems At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $80,100 - $91,400 for Associate Investigator Glen Allen, VA: $72,800 - $83,100 for Associate Investigator Richmond, VA: $72,800 - $83,100 for Associate Investigator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). What you need to know about internal mobility We aim to set a clear standard for associates applying internally across all of Capital One. To be eligible to apply for a new role, there are 4 requirements you need to meet: You've been in your current position, as noted in your Workday profile, for at least 6 months¹. Your most recent performance rating at Discover is "Solid" or above. Youre not currently on a Performance Improvement Plan or currently subject to a Final Written Warning review period. You meet all Basic Qualifications (BQs) of the role. Note: For a smooth experience, please apply to Capital One roles using your personal emailnot your Discover email address. At Capital One, applying for a role at a higher level than your current role is only permissible for roles at Capital Ones Associate level or below (e.g., Senior Coordinator to Principal Coordinator, Principal Coordinator to Associate). The majority of these roles are in Customer Operations and/or non-exempt. Because we have not yet mapped Discover levels to Capital One levels, compare the posted salary range to your current salary as a proxy to determine if this guideline applies to you. ¹Associates impacted by job loss are not subject to the 6-month time in position restriction.