Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students. Job Summary: The Program Services Specialist reports directly to the Executive Director of Academic Support Services and supports the Executive Director in the administration of the Learning Success Center/Center for Academic Writing. The Program Services Specialist is responsible for assisting with tutor recruitment, hiring, training, and evaluation; data collection, management, analysis; and developing and implementing LSC/CAW programming and outreach. The Program Services Specialist is responsible for the training, support, and evaluation of STEM tutors. Job Description: Oversee and manage a team of 10-15 STEM tutors ensuring effective and appropriate scheduling, training, communication, and performance management. Will serve as a backup as needed for tutoring in the STEM area. Design, prepare, and facilitate weekly tutor training sessions. Provide ongoing coaching, guidance, and best practice recommendations to enhance tutor effectiveness and meet the goals of the Learning Success Center. Address and resolve issues and concerns related to tutors or tutoring sessions promptly and professionally. Provide direct tutoring services to students as needed to ensure continuity and quality of academic support. Serve as a backup for other tutoring areas and assist colleagues as necessary to maintain smooth departmental operations. Act as a backup to the Executive Director of Academic Support Services, supporting departmental leadership and administrative functions as required. Collect, analyze, and report weekly data on tutoring activities. Develop insights and recommendations to help the department achieve performance goals and enhance service quality. Promote tutoring services through email campaigns, social media, classroom visits, virtual events, and various other outreach opportunities. Collaborate with faculty to include tutoring information in course syllabi and deliver presentations to increase awareness and engagement. Performs related duties as assigned. Minimal Qualifications: 1. Any one or combination totaling three (3) years (36 months) from the categories below: A. Coursework in social work or behavioral sciences, or closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associates Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelors Degree (120 semester hours) equals three (3) years (36 months) B. Progressively more responsible work experience in social service/ counseling at a paraprofessional level under qualified supervision. Departmental Preferences: Masters degree in Mathematics or another STEM field. Minimum three years of experience working in a college-level academic support/learning center. Excellent written and oral communication skills. Demonstrated experience or commitment to the needs of college students from underprepared and underrepresented backgrounds. Experience with appointment software such as Accudemia, TutorTrac, or WCONLINE preferred. Experience with learning management software such as Canvas or Desire2Learn (D2L) preferred. This position requires a background check. Salary Range $23.00 - $24.00/hour Benefits University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System. Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals. Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation. Northeastern Illinois University's Main Campus is located on 67 acres in a residential area on the Northwest Side of Chicago. The University has three additional locations in the metropolitan area: the Jacob H. Carruthers Center for Inner City Studies, El Centro and the Center for College Access and Success. Northeastern also is a founding member of the University Center of Lake County consortium campus in suburban Lake County, north of Chicago. Northeastern offers more than 40 undergraduate degree and certificate programs and more than 50 graduate degree, certificate, licensure and endorsement programs.
