Service Center Associate - Hybrid

Why Arbella? At Arbella, were focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: On-site gym and fitness classes and one-on-one personal training On-site nurse, nutritional counseling, and mental health resources Full-service cafeterias Free shuttle service to Quincy Adams T Station Tuition assistance programs Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation Robust training, mentorship, and professional/personal development programs Colleagues who genuinely care about each other Arbella is committed to building a workplace thats diverse, inclusive, and equitable for everyone. Weve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. Its no wonder our employees have voted Arbella one of the Boston Business Journals Best Places to Work every year since 2009, and #1 in 2023! We are seeking motivated candidates who have a passion for providing exceptional customer service! The Service Center Operations Associate is an individual who understands and supports our commitment to exceptional service consistent with Arbellas brand. This roles responsibilities include managing inbound and outbound email inquiries and making timely and accurate policy changes. The Service Center Operations Associate will actively participate as a member of a cohesive team to provide best in class service to our customers and agents in a real time environment. In this role you will: Participate in a 5-week classroom training program to learn the foundations of our systems, workflows, and culture. Be provided with a comprehensive onboarding to assist you in obtaining your Massachusetts Personal Lines Producer License within 6 months. You will learn multiple insurance concepts to handle time sensitive insurance requests. You will help prepare and process insurance forms for insureds purchasing a new automobile, refinancing a home and or obtaining a home equity loan. Youll be building and maintaining positive relationships with your team, key stakeholders, and other Arbella employees. You will have multiple responsibilities and tasks as you grow in your role, providing you with continuous learning opportunities. Once you have developed a solid foundation, you may be called upon to share your knowledge and assist with training new Service Center Operations Associates. Requirements: Exceptional customer service work experience and able to work in a fast-paced environment. Effective time management skills and able to multi-task with a strong attention to detail. Quick learner, able to navigate multiple systems and learn insurance products. Strong organizational & data entry skills. Achievement of the Personal Lines Producer License is required. We value work-life balance, our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Check out some of the amazing benefits and programs we offer to all employees. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $48,067 ($25.50 an hour) - $50,027 ($26.54 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,. Please note: The advertised pay range is not a guarantee or promise of a specific wage. Voted Bostons Best Place To Work by the Boston Business Journal since 2009! People stay when they love a company and its cultureand our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit. Important Note: There has been a rise in employment scams using the Arbella name. Here are some points to consider if you receive a job offer from someone claiming to represent Arbella. Arbella is a New England based company, and our offices are in Massachusetts and Connecticut. We do not offer 100% remote positions. Any candidate hired by Arbella must be interviewed in-person at our home office in Quincy, Massachusetts, before a job offer is extended. Arbella will never ask for payment, personal banking details, or other sensitive information during the hiring process. If you want to check if an employment communication is legitimate, we encourage you to visit https://www.arbella.com/careers or call Arbellas main number at 1-800-ARBELLA and ask to speak with our Human Resources department. If you or someone you know receives a suspicious job offer or communication from someone claiming to represent Arbella, please report it to the FBI internet crime complaint center at https://www.ic3.gov./