Office Administrator

Location Zip Code: 78752 Job Family: Service Center Support We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a Full Time Office Administrator position located at our office in Austin, Texas. This role plays a key part in customer retention and service efficiency by managing communication, resolving concerns, and maintaining accurate records. This position is in-office only. Pay is $20 per hour. Responsibilities include: Partner with customers through phone, email, text, and chat to address their needs quickly and effectively, ensuring strong relationships through responsive and empathetic service Educate customers on service expectations, appointment details, and product offerings Proactively support customer retention by driving CSAT and NPS improvements through effective service recovery, ongoing engagement, and identifying opportunities to strengthen and expand client relationships Collaborate across departmentsincluding technicians, RPS, and office staffto coordinate and monitor scheduling, ensuring seamless service execution and the best possible customer outcomes Participate in the local inventory process, including tracking deliveries and maintaining records Process refunds, adjustments, and billing corrections in accordance with standard procedures, while working closely with customers to resolve payment issues and clarify billing inquiries Assist with general office tasks and ensure compliance with service center protocols Monitoring customer accounts for outstanding balances and assisting with collection efforts Perform other related duties as needed Qualifications: High school diploma or equivalent Accounts receivable experience preferred Experience with CRM or customer service platforms (e.g., Zendesk) preferred Requirements: At least 12 years of customer service or administrative support experience Strong verbal and written communication skills Ability to multitask and manage time effectively in a fast-paced environment with accuracy and efficiency Proficient with Google Workspace (Docs, Sheets, Gmail) or Microsoft Office Suite Strong problem-solving abilities and a customer-first mindset Comfortable working independently while following established processes and procedures Aptive Environmental: Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand. In 2021, Aptive was included in Inc. Magazines Best in Business list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundations "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter. Aptive is more than just pest control. We take extra care treating homes and creating happy, healthy places to live. Our mission is Every Home Enjoyed. Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Us: Aptive Environmental provides award-winning residential pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched, becoming an industry-leader in pest control and a globally recognized brand. In 2020, with more than a million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors. In 2019 Aptive was the youngest company featured on Glassdoors Top 100 US workplaces and is currently ranked one of Entrepreneur Magazines Best Companies in America. Aptive is also a proud member of the EPAs Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation United to Beat Malaria to help stop the spread of Malaria transmitted by mosquitoes. Aptive is committed to protecting the places we love because home matters.