Manager of Training, Standards & Compliance

The Manager of Training, Standards & Compliance provides strategic leadership in the development, delivery, and oversight of Public Safety training and regulatory compliance programs across the BMC Health System. Reporting to the Captain/Director of Public Safety, the Manager ensures departmental readiness, professional competency, and adherence to internal and external standards, including those set by The Joint Commission, Massachusetts State Police, Boston Police, and the Peace Officer Standards and Training (POST) Commission. This role leads system wide training initiativesincluding workplace violence preventionsupports recruitment and performance management, contributes to policy development, and oversees the Public Safety Systems Integration Team to ensure that security technologies and operational practices align with best-practice standards and organizational needs. POSITION SUMMARY: The Manager of Training, Standards & Compliance ensures that Public Safety personnel are properly trained, consistently uphold the highest standards of performance, and remain compliant with all departmental, hospital, and regulatory requirements. Reporting to the Captain/Director of Public Safety, the Manager designs, implements, and evaluates training programs across the BMC Health System, overseeing compliance with The Joint Commission, Massachusetts State Police, Boston Police, POST, and BMCs standards of professional conduct. The Manager assists in the recruitment, onboarding, and professional development of Public Safety personnel; supports internal investigations when performance concerns arise; and drives continuous improvement in operational practices. This role leads the development, review, and revision of departmental policies, procedures, and training standards, ensuring alignment with current best practices in healthcare security and policing. The Manager holds primary responsibility for system wide workplace violence prevention and response training, ensuring regulatory alignment and reinforcing BMCs commitment to a safe, secure care environment. Additionally, the Manager provides leadership to the Public Safety Systems Integration Team, overseeing the planning, maintenance, and optimization of security technology across the organization to ensure systems are reliable, responsive, and supportive of BMCs mission. Key responsibilities also include developing and delivering both didactic and hands-on training for Public Safety staff, assessing training needs and competency requirements, and coordinating with the Office of Emergency Preparedness to support drills, exercises, and external responder engagement. The Manager investigates allegations of employee misconduct, reviews use-of-force incidents for policy compliance, and provides recommendations for corrective action, remedial training, or recognition as appropriate. Position: Manager of Training, Standards & Compliance Department: Public Safety Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Training Program Leadership: Develop, coordinate, and deliver comprehensive classroom and hands-on training programs for Public Safety personnel, ensuring alignment with departmental policies and regulatory standards. Program Oversight & Compliance: Manage all core Public Safety training initiatives, including de-escalation, defensive tactics, Special Police certification, the FTO program, and annual regulatory requirements; maintain accurate documentation for audits and accreditation. Workplace Violence & Organizational Preparedness: Lead systemwide workplace violence prevention and emergency preparedness training in collaboration with clinical and non-clinical leaders. Performance & Quality Assurance: Support investigations into use-of-force events and performance concerns; apply lessons learned to inform updated training, procedures, and quality improvement efforts. Technology & Systems Oversight: Provide leadership to the Public Safety Systems Integration Team, ensuring the effective operation, maintenance, and strategic advancement of security technologies across the BMC Health System. Other duties as assigned by the Director of Public Safety or designee. JOB REQUIREMENTS EDUCATION: Bachelors degree in Criminal Justice or a related field preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Certification as a trainer in designated healthcare safety programs or willingness to obtain. Valid motor vehicle drivers license. Certification in specialized or related training disciplines preferred. POST certification and eligibility for appointment as a State Special Police Officer (MGL c.22, §35) preferred. EXPERIENCE: Minimum of 35 years of progressive management experience in healthcare security and/or law enforcement preferred. Demonstrated experience developing and delivering effective training programs. Proven ability to lead, motivate, and evaluate individuals and teams. KNOWLEDGE AND SKILLS: Excellent written and verbal communication skills, including strong presentation abilities. Comprehensive understanding of healthcare security, policing standards, and related operational challenges. Ability to assess performance, provide constructive feedback, and promote skill development and accountability. Working knowledge of healthcare security best practices and regulatory compliance requirements. Ability to evaluate and develop staff competency, support continuous improvement, and foster a culture of professionalism. Compensation Range: $72,500.00- $105,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or apps job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. Its a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMCs mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or apps job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips