Patient Access Associate Lead

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, youll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. The Patient Access Team Lead is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards. This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery. Location: 601 E 15th St, Austin, TX 78701 Shift: Full Time: Wednesday 12am-6am, Thursday-Saturday 6pm-6am Responsibilities: Review daily and monthly productivity metrics. Monitor associate performance Track collection performance regularly to remain on pace for the monthly goal Provide immediate coaching and follow-up for associates who are not meeting expectations. Complete all assigned leadership tasks daily without repeated reminders. Lead by example through punctuality, professionalism, accountability, and consistent follow-through. Qualifications Experience in Patient Access, registration, insurance verification, or hospital admitting operations Working knowledge of inpatient verification workflows, documentation standards, and front-end revenue cycle processes Strong organizational, problem-solving, and time management skills Ability to monitor multiple workflows and prioritize tasks in a fast-paced environment Strong verbal and written communication skills Ability to coach staff, reinforce expectations, and support operational compliance Experience with systems such as Entri, Compass, EMPI, or similar patient access applications preferred For this US-based position, the base pay range is $17.60 - $25.25 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package. R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any persons age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.