Dealership: L0717 DCH Toyota Scion of Oxnard DCH Toyota of Oxnard Service Advisor Oxnard Toyota is seeking a friendly, experienced, and customer-focused Automotive Service Advisor to join our busy dealership. This is a great opportunity for someone who enjoys working in a fast-paced environment, values team collaboration, and is committed to providing top-tier customer service. Responsibilities: Greet service customers in a prompt and professional manner Write up repair orders accurately and clearly Communicate customer concerns to technicians Recommend appropriate maintenance and repairs based on manufacturer guidelines Provide accurate estimates and keep customers updated on service progress Conduct active delivery when vehicles are ready, explaining services performed Follow up with customers to ensure satisfaction and encourage repeat business Qualifications: 2+ years experience in a service advisor or customer service role (automotive preferred) Strong communication and organizational skills Ability to multitask and manage time effectively Knowledge of vehicle systems and terminology Experience with CDK, Reynolds & Reynolds, or similar DMS (preferred)Valid driver's license and clean driving record Bilingual (English/Spanish) is a plus We offer the best-in-class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The estimated annual earning range for this position is $66,000.00 to $114,000.00, which includes commissions on Individual Sales, Individual Gross Profit, and/or bonus opportunities such as Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a short-term and/or long-term incentive as part of total compensation, as well as a variety of other benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
