Specialist, Technology Analyst

If youre passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwides Technology team could be the place for you! At Nationwide®, on your side goes beyond just words. Our customers are at the center of everything we do and were looking for associates who are passionate about delivering extraordinary care. This role will work a hybrid schedule coming into the Columbus, Ohio or Des Moines, Iowa office 2 days per week on Wednesdays and Thursdays We are excited to offer an opportunity to join the Claims and Shared Services BSA as a Specialist, Technology Analyst, supporting Contact Center Shared Technologies on the Serenity Now product line. In this Technology Analystfocused position, you will collaborate closely with business and technology partners to define, analyze, and document requirements that support our Contact Center Shared Technology initiatives. Youll play a key role in ensuring our solutions meet both customer and operational needs. Preferred Experience & Skills Strong experience eliciting and documenting requirements for SaaS-based solutions. Exposure to Genesys Cloud, IVRs, or Enterprise Workforce Management tools is a plus. Demonstrated ability to perform data analysis and create clear, reporting-focused requirements. Familiarity with Jira and R4J for story creation, requirements management, and version tracking. Excellent communication skills with the ability to engage effectively with customers, business stakeholders, Product partners, and Technology teams. An analytical mindset with strong attention to detail and a willingness to ask clarifying questions to drive alignment and accuracy. #LI-AC1 Job Description Summary If youre enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Technology Analyst you will partner with the business to understand business needs and outcomes as well as provide all types of analysis skills related to understanding and meeting business outcomes. They translate business outcomes into solution requirements using techniques such as facilitation and visual management. A Technology Analyst should have broad technology and analysis experience including: facilitation with large stakeholder groups, managing the complete requirements lifecycle, conducting structured analysis using both quantitative and qualitative techniques, analyzing data and application suites, and problem-solving using a collaborative style. Technology Analysts are engaged in work efforts at all scales ranging from minor defect fixes and enhancements to development of new applications. You will also work on all types of solution approaches (e.g. custom development, package implementation) and domains (e.g. all application types, data warehouses, Web, and Cloud). Job Description Key Responsibilities: Partners with the business and other technology professionals to understand business needs and outcomes. Translates multiple business outcomes into solution requirements. Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. Executes moderate requirements and ensures business alignment using facilitation and visual management techniques. Documents and clarifies requirements work products. Provides mid-level analysis related to understanding and meeting business outcomes. Partners with others to verify, trace and manage functional and non-functional requirements. Possess a good understanding of the applications used to support the business in a specific Business Solution Area(s) (BSA). Conducts quality improvements by providing complex analysis of relevant data. Executes the complete requirements lifecycle from idea through implementation. Leads or partners to facilitate requirement sessions with business leaders and other technology professionals using visual facilitation techniques. May perform other responsibilities as assigned. Reporting Relationships: Reports to Technology Manager or Director. Typical Skills and Experiences: Education: Undergraduate studies in computer science, management information systems, or a related field is preferred. License/Certification/Designation: Technology certifications or designation are not required but encouraged. Experience: Six years of relevant work experience including software delivery or educational experience within a technology domain. Experience with delivering Technology and/or business solutions across industries, platforms and/or lines of business (LOB) within the insurance and/or financial services industries. Demonstrated capability in managing the requirements lifecycle, including facilitation, elicitation, and documenting requirements. Knowledge, Abilities and Skills: Strong analytical and communication skills, knowledge of planning. Ability to influence, negotiate and set priorities needed. Insurance/financial services industry knowledge a plus. Other criteria, including leadership or technical skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring managers leader and HR Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Exempt (Not Eligible). Working Conditions: Normal office environment. Some travel maybe required. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Specialist, Technology Analyst : $95,500.00-$177,500.00 The expected starting salary range for Specialist, Technology Analyst : $95,500.00 - $143,500.00 At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care and weve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're a great place to work, too, and let us know can you see yourself at Nationwide? Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.